They badly packed my bargain - do I have to accept a refund for damage in transit?

graemeakajimmy

Still if they had put them in the bag I would have had possession when the damage happened. I take your point about this being irrelevant and TBH I was hoping for some helpful advice in the first place not a smart alec comparison about eggs and shopping bags.

I appeciate it made easyhost feel clever, but really its almost totally irrelevant - which was my initial reply.

paddedjohn

easyhost wrote: »

the retailer has to either

1) repair
3) replace
3) refund

its up to the retailer what he offers

depending on the timescale, the customer can demand a refund.
can also be returned for refund under the dsr's.

easyhost

paddedjohn wrote: »

depending on the timescale, the customer can demand a refund.
can also be returned for refund under the dsr's.

Only within the first 7 days after delivery, after that it is up to the retailer if he

1) repair
3) replace
3) refund