B & Q Bathroom Intallation Service Gone Wrong

shaddowrunner

Hi,
:eek:
Along the way I have had to largely deal with the contracted installers Tuckers Ltd myself (not B and Q in house installation as advertised).

I have found that changes were not made to the plan correctly in store which led to the installers working to an out of date plan which caused delays. I also had substandard work (plastering) done by B & Q which caused more delays and we had to correct privately.

Throughout this time there was little to no communication of what was going on and constant call back requests were not met. There was also no sense of urgency to finish the Job from B & Q’s side, which is still evident with them not coming back to fix the sink.

The above describes a small amount of problems encountered. I took legal advice from a consumer watchdog and was advised to formally complain in writing in relation to them breaking their contract under the supply of goods and services act. I am now waiting to hear from their customer relation department which hasn’t got off to a bad start with them failing to contact me on two occasions for scheduled calls.

Has anyone had any experience of this? I am keen to know what results people have got from complaining about this type of service?

cddc

Do B&Q not have installation managers then? Obviously you would be dealing with the contractors day to day, but do they not report to anyone? Are they not managed. Your first port of call would be whoever manages the fitters and work upwards. It is easy to blame the designer and they do make mistakes but surely the fitters do a survey after the job is sold and prior to the install? Why on earth were they working from an old plan?