De Vere Hotels Complaint

Keith_H1

Whilst staying at The De Vere Oulton Hall some time ago at breakfast my wife received a full glass of orange juice all over her as it was delivered by staff to our table.
The General Manager at the time promissed us (without any time limit) 2 nights accomodation free. I still have his PA's emails.
That was in 2008...
Last week I decided to email (I included the old emails) the same PA Gillian. She who actually recalled the incident.
She was very pleasant.
I asked her if I could take up the promise made by the General Manager.
She returned my email saying that the current General Manager would not honour the agreement as it was too long ago.
I was more than disappointed.
My oldest son seeing how disappointed I was booked my wife (his mam) and I into Oulton Hall for one night.

I contacted Gillian again to tell her we had paid to stay one night even though we had previously been offered 2 free nights. Not even a mention of a free glass of champagne!

I would like the CEO at De Vere HQ to know how well Oulton Hall really treat their guests especially those who have had glasses of juice spilt over them by staff.

I can't get an email or a direct line number anywhere for the CEO.
Could anyone help please.

Thanks,

Keith.

martinbuckley

Thats over 1000 nights since the incident that you have chosen not to take up their offer, so were you really surprised when they said no?

McKneff

Give over man......................

hcb42

Have you been on the one ngiht stay yet?

Keith_H1

Thank you for the replies.

What about if someone owes you £200 and they tell you that they will pay you any time you ask for the money back. No time limit set.

You have not asked for the money back because you didn't need it.

You now have a need for the money and you bump into the person who owes it.
Do you ask them politely for it.

A different perspective.

I'll leave it at that and thank you again for your views.

pleasedelete

I have a devere letter over 5 years old. No date. I might try and redeem it!

PilotBenKen0bi

Ultimate Group parent Co :

AHG VENICE GROUP LIMITED
registered number 06798902
D-U-N-S® number 211506025

Co Secretary : SUNITA KAUSHAL
1 WEST GARDEN PLACE, KENDAL STREET, LONDON, W2 2AQ

COMPANY DIRECTOR : JAGTAR SINGH
1 WEST GARDEN PLACE, KENDAL STREET, LONDON, W2 2AQ


Good luck.