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Serious Help Needed

Lakshmi7
Lakshmi7 Posts: 339,965 Forumite
Part of the Furniture 10,000 Posts I've been Money Tipped!
in Techie Stuff
About two weeks ago, I got a message from Zone Alarm, saying that a programme was trying to access the Trusted Zone. I clicked on deny, but then I got a message saying my Hard Drive couldn't be detected.

I switched if off manually, and when I turned it on again, Windows XP Recovery did a scan, and then everything went black.

I sent it in to be repaired, but when it came back, I'd lost all my programmes, documents and book marks.

I sent it back in again, and Roboform v6 wouldn't work with IE8, I keep getting a message saying that nView can't detect iexplore and the only way to get rid of the message is to turn the computer off.

I've just had another message from Zone Alarm saying GDI client is trying to access the Trusted Zone, I clicked on deny, but I got another Hard Drive message.

Windows XP Recovery did another scan.

I'm now presuming that this isn't a real Microsoft programme.

I've done a system restore, and that seems to have helped.

I haven't been able to turn on Avira, so I've deleted it and I've put AVG on now.

I've only lost my bookmarks this time, but I don't know what's going on.

Oh, and when it first came back and Avira did a scan I had about 700,000 files on. I accidentally downloaded ARO, which seems to have got rid of some of those files, but now I can't remove it.

My laptop is in a complete mess and I don't know what to do.

Please help.
It is a scientific fact that your body will not absorb calories if you take it from another person's plate.
:A :A :A
Chocolate is the answer and I don't give a damn what
the question is.;)

Comments

  • closed
    closed Posts: 10,886 Forumite
    edited 6 June 2011 at 1:35AM
    post a hijackthis log

    install and do a full scan with malwarebytes, fix anything found before closing

    uninstall zonealarm it causes more problems than it solves, use windows firewall instead.

    recuva might get your data back, but it isn't clear who you sent it to and what they did

    uninstall aro
    !!
    > . !!!! ----> .
  • Lakshmi7
    Lakshmi7 Posts: 339,965 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped!
    edited 6 June 2011 at 1:38AM
    closed wrote: »
    post a hijackthis log

    uninstall zonealarm, use windows firewall instead.

    recuva might get your data back, but it isn't clear who you sent it to and what they did

    What's a hijackthis log?

    I've uninstalled zone alarm and windows firewall is now running.

    How do I use recuva?

    They were called Park Computers.

    Since I've done the restore, I've now got 700,000 files back on my computer.
    It is a scientific fact that your body will not absorb calories if you take it from another person's plate.
    :A :A :A
    Chocolate is the answer and I don't give a damn what
    the question is.;)
  • closed
    closed Posts: 10,886 Forumite
    edited 6 June 2011 at 1:39AM
    links here

    https://forums.moneysavingexpert.com/discussion/2436849

    http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery

    also at the bottom of post 1, there are 2 supplementary av tools, which should help get your data back - depends what the company did, the infection just hides files, doesn't delete them
    !!
    > . !!!! ----> .
  • Lakshmi7
    Lakshmi7 Posts: 339,965 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped!
    closed wrote: »
    links here

    https://forums.moneysavingexpert.com/discussion/2436849

    http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery

    also at the bottom of post 1, there are 2 supplementary av tools, which should help get your data back - depends what the company did, the infection just hides files, doesn't delete them

    This is the log file I got:

    ogfile of Trend Micro HijackThis v2.0.4
    Scan saved at 02:44:39, on 06/06/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\System32\00THotkey.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
    C:\WINDOWS\system32\TPSMain.exe
    C:\WINDOWS\system32\TPSODDCtl.exe
    C:\WINDOWS\System32\DVDRAMSV.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
    C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    C:\Program Files\TOSHIBA\TAudEffect\TAudEff.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\AVG\AVG10\avgchsvx.exe
    C:\Program Files\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\AVG\AVG10\avgam.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\AVG\AVG10\avgui.exe
    C:\Program Files\AVG\AVG10\avgscanx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG PC Tuneup 2011\boostspeed.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\User\Desktop\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [NVRotateSysTray] rundll32.exe C:\WINDOWS\System32\nvsysrot.dll,Enable
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [DpUtil] C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TPSODDCtl] TPSODDCtl.exe
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [TAudEffect] C:\Program Files\TOSHIBA\TAudEffect\TAudEff.exe /run
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [AROReminder] C:\Program Files\ARO 2011\aro.exe -rem
    O4 - HKCU\..\RunOnce: [AVG search provider] "C:\Program Files\AVG\AVG10\SearchProvider.exe" /AFTERINST
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Bluetooth Monitor.lnk = ?
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O8 - Extra context menu item: Customize Menu - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - [URL]file://C:\Program[/URL] Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1311766346109
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
    O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    --
    End of file - 10655 bytes
    It is a scientific fact that your body will not absorb calories if you take it from another person's plate.
    :A :A :A
    Chocolate is the answer and I don't give a damn what
    the question is.;)
  • closed
    closed Posts: 10,886 Forumite
    What did the company do? If you are still infected, not much?

    follow the bleeping computer guide to remove/check for infection

    What data is missing?
    !!
    > . !!!! ----> .
  • stilltheone
    stilltheone Posts: 2,131 Forumite
    Hmm, not sure what to say about said company. Did they actually do anything?

    What is the full model number of your laptop? The code beginning with 'P' will do.

    Do you have Recovery Discs?

    Carry on with closed's instructions. We'll see how you go.
  • closed
    closed Posts: 10,886 Forumite
    edited 6 June 2011 at 2:10AM
    After you've cleaned it up and got your data back, here are some more suggestions mainly about speeding it up

    recuva is an undelete utility, if unhide doesn't work, google it.

    If you haven't all ready done it, Install Malwarebytes and do a FULL (not quick) scan (after updating it), fix anything found before closing, otherwise you'll have to do it all over again. If anything was found reboot the machine before continuing. http://www.filehippo.com/download_malwarebytes_anti_malware/

    If you know you have just been infected, with a fake antivirus for example, running system restore to a previous restore point is often the fastest way of getting your machine working again

    Making any changes to a PC setup always comes with a slight risk of something going wrong, the worse case scenario is an unbootable PC - ideally you should have got a backup of important data on dvd or external disk, and a disk image backup (http://www.macrium.com/reflectfree.asp) or windows disc/factory restore partition available before you start. In the unlikely event that anything does go wrong, post on another pc for advice.
    __________________________________________________

    If you suspect an infection, here are some other virus scanners to try, let them fix anything found

    http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
    http://www.surfright.nl/en/hitmanpro
    http://support.kaspersky.com/downloads/utils/tdsskiller.exe

    ************************************************


    Scanning with all the scanners above along with your resident scanner should remove most or all infections if there are any present on your machine, below is some specific (optional) advice based on your log which may help to improve speed and tidy things up.
    __________________________________________________


    Install and run ccleaner (untick the google toolbar during the install). Untick the "windows log files" box, under the system heading before cleaning. Also Tick the java cache tick box under CCleaner, applications, internet to wipe the java cache which sometimes hides infections. http://www.piriform.com/ccleaner/download/slim

    Install and run startuplite, accept suggested changes - http://www.malwarebytes.org/StartUpLite.exe

    Disable ctfmon - control panel, regional and language options,languages, details, advanced, tick the Turn off advanced text services, ok

    Click the java icon in control panel, advanced, misc - untick java quick starter, and untick place icon in task bar

    Click the java icon in control panel, updates, untick check for updates

    __________________________________________________

    __________________________________________________

    Using Hijackthis, tick and fix these entries

    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1311766346109
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab



    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    __________________________________________________

    Uninstall any IE toolbars (browser helper objects or BHO's) in Control panel, or Firefox plugins that you don't need. This is a list of the IE BHO's evident in the log, (firefox plugins don't show up in hijackthis)

    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

    __________________________________________________

    Unless you need them running all the time, use the startup tab in msconfig to disable these items from running at startup (they can always be run manually if needed)

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O4 - HKCU\..\Run: [AROReminder] C:\Program Files\ARO 2011\aro.exe -rem

    __________________________________________________

    If you want a speedy machine, Use windows firewall and replace your antivirus and security software with avast 6 free - (a fast and lightweight virus scanner with good detection rates) http://www.avast.com/free-antivirus-download :

    This is a list of (or remnants of) security software evident in your log, you may wish to uninstall these in Control Panel (add/remove programs or programs/features) to keep your PC running smoothly, too much overlapping or bloated security or useless tuning software can have a drastic effect on performance - always leave one resident scanner running (eg avast/avira etc)

    ---- avg

    C:\Program Files\AVG\AVG10\avgchsvx.exe
    C:\Program Files\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\AVG\AVG10\avgam.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\AVG\AVG10\avgui.exe
    C:\Program Files\AVG\AVG10\avgscanx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG PC Tuneup 2011\boostspeed.exe
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKCU\..\RunOnce: [AVG search provider] "C:\Program Files\AVG\AVG10\SearchProvider.exe" /AFTERINST
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe

    ---- norton

    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
    C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
    O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe

    ---- ARO

    O4 - HKCU\..\Run: [AROReminder] C:\Program Files\ARO 2011\aro.exe -rem

    __________________________________________________

    __________________________________________________

    Download and install cleanmem http://www.pcwintech.com/cleanmem (download direct download). In windows explorer, go to c:\windows\tasks, click on the clean system memory task, schedule, advanced, and change it from every 30 minutes to every 5 minutes, then ok, ok. Find c:\program files\cleanmem\mini_monitor, run it and right click the icon (near the clock) to set it to automatically run at startup, show percentage to keep an eye on your ram use. If your machine is still slow after doing everything listed, post your commit charge and installed physical ram details from task manager performance

    In internet explorer, click on tools, internet options, advanced, disable script debugging to stop this running

    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

    __________________________________________________

    start, run, msconfig, select services tab, disable these services UNLESS you use them. (make a note of any services you disable,if you have any problems related to these services subsequently, simply re-enable them)

    SSDP Discovery Service
    Remote Registry
    WebClient
    Distributed Link Tracking Client

    Also disable these services if you don't use them by running msconfig, services tab

    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    AVG10 Is out of date, you may wish to update or uninstall it

    C:\Program Files\AVG\AVG10\avgchsvx.exe
    C:\Program Files\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\AVG\AVG10\avgam.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\AVG\AVG10\avgui.exe
    C:\Program Files\AVG\AVG10\avgscanx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKCU\..\RunOnce: [AVG search provider] "C:\Program Files\AVG\AVG10\SearchProvider.exe" /AFTERINST
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe

    __________________________________________________

    When you've done all that, post a fresh hijackthis log and any logs of infections
    !!
    > . !!!! ----> .
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