Draytek 2820Vn Router setup - no internet!

robert_harper_2000

Hi everyone, I've now got a Draytek 2820VN and I'm having trouble getting it to connect to the internet. The ADSL light goes green and it seems to have it but I try and connect and nothing happens. I have screen prints but they are on open office word. urm... Help?

AHAR

What else have you done besides plugging it in? Entered your ISP username/password via the router's configuration pages?

robert_harper_2000

Hi,

I've entered my static ip but what is all the different PPPoE/ PPPoA and MPoA?

Can I email you screen prints?

GunJack

UK connections use PPPoE/PPPoA. Also, as mentioned above, you'll need your ISP user name and password to enter in the router's config page in order to connect to your ISP. The router's ADSL light will come on green as there is a DSL signal on the line, but without the user/pword you won't authenticate to your bb service and therefore won't ba able to access the net

robert_harper_2000

I've got a static IP and have read that you won't need u/n and p/w with that? http://www.beusergroup.co.uk/technotes/index.php?title=Draytek_Vigor_2820

How do I work out my ip dns primary and secondary the gateway etc?

Cheers,

robert_harper_2000

Look complicated lol I've got a few more options though in my 2820vn must be a different update or something?

Inner_Zone

robert_harper_2000 wrote: »

I've got a static IP and have read that you won't need u/n and p/w with that? http://www.beusergroup.co.uk/technotes/index.php?title=Draytek_Vigor_2820

Where does is say that? You are confusing Router name and domain name with User name and password I think.

robert_harper_2000 wrote: »

How do I work out my ip dns primary and secondary the gateway etc?

Ask your ISP or look at you old modem config.

We have the same Draytek at work with a different ISP but with a static IP and I don't need to enter that info but it does need the user name and password.

GunJack

for the DNS servers, ther's usually an option in the DNS setup page of the router to tick to auto-detect your ISP's DNS servers, or to enter your own as the other option.

robert_harper_2000

I found a page telling you what the DNS are but my paperwork that came with it is different and I couldn't find my subnet mask??

GunJack

use your ISP's advised dns servers. subnet is usually 255.255.255.0

robert_harper_2000

Turns out I had found old gateways etc online and not up-to-date ones. All sorted thanks everyone!!