Banks' attitude to security

northerner77

I once contemplated banking with the Co-op til I learned of their relatively insecure internet banking service & received this email from them containing several spelling mistakes and nicely finished of with

"....please could you send us a completed application form which can
be downloaded off our website www.cooperativebank.co.uk..." - in these days of phishing it's unforgiveable that they should send a customer an incorrect website address for their own bank :eek:


Of the big banks I've dealt with it's funny how one is happy to receive any kind of instructions, big transfers etc by simple fax to the branch yet another will ignore a fax and give out the impression they will initiate an inquiry into potential fraud on the account!

Surely all banks should have the same attitude to security nowadays?

Your experiences?

JuicyJesus

northerner77 wrote: »

in these days of phishing it's unforgiveable that they should send a customer an incorrect website address for their own bank :eek:

Um, that IS their website address.

Of the big banks I've dealt with it's funny how one is happy to receive any kind of instructions, big transfers etc by simple fax to the branch yet another will ignore a fax and give out the impression they will initiate an inquiry into potential fraud on the account!

Surely all banks should have the same attitude to security nowadays?

Your experiences?

Others will have different policies. That is natural. All will naturally act in the interests of minimising losses from fraud, which at the end of the day are bad for banks on several fronts. Many will now no longer accept faxes at all, as they are not authenticated and incredibly fraud prone.

pinkdalek

The e-mail you received was not from the bank if it is a phising scam, they send thousands to people in the hope that someone falls for the scam.

I've recevied e-mails from "banks" who I have no relationship with but it is not the bank which sends it. But if a scammer sent 100,000 e-mails to 100,000 different people the chances are some of them will have an account with the said bank they are supposed to be from.

Your e-mail address would have been obtained by other means, not by the banks lapse in security.

northerner77

http://www.co-operativebank.co.uk

Small question of a hyphen!

JuicyJesus

northerner77 wrote: »

http://www.co-operativebank.co.uk

Small question of a hyphen!

And they're both legit Co-op bank URLs.

What's your point?

northerner77

JuicyJesus wrote: »

And they're both legit Co-op bank URLs.

What's your point?

If that's true I'm relieved to hear it as it was a genuine email.

pvt

northerner77 wrote: »

If that's true I'm relieved to hear it as it was a genuine email.

LOL.

This reminds me of a phishing email I received a couple of years ago. It was a pathetic attempt riddled with numerous typos and gramatical errors, and best of all referred to something shortly to be launched on a date from 12 months earlier! I forwarded it to the bank's fraud department to give them a heads up.

Two days later I got a sheepish email back from them saying, er, it wasn't a phishing scam, it was a genuine email that they had really sent - and thanking me for bringing the spelling, gramaticals, and the wrong date to their attention!

Red faces all round then :embarasse

northerner77

pvt wrote: »

LOL.

This reminds me of a phishing email I received a couple of years ago. It was a pathetic attempt riddled with numerous typos and gramatical errors, and best of all referred to something shortly to be launched on a date from 12 months earlier! I forwarded it to the bank's fraud department to give them a heads up.

Two days later I got a sheepish email back from them saying, er, it wasn't a phishing scam, it was a genuine email that they had really sent - and thanking me for bringing the spelling, gramaticals, and the wrong date to their attention!

Red faces all round then :embarasse

Ha ha - wish I was more informed at the time, I'd have also forwarded the email to the bank highlighting;

apoloise that you did not recieve
before the maturityt
off our website https://www.cooperativebank.co.uk
once we have recieved
there may have been a problem with the post




Yours sincerely

***** *******
Senior Branch Advisor

Junior advisor fair enough you'd forgive her, eh?