house phone not working

Lil306

jackieb wrote: »

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Have you looked at the wiring on the extensions?

My internet was dropped off and the wires (orange / blue) where the wrong way around on the main socket so it was interfering with my internet

Anyway, make sure you have filters in all telephone sockets.

It's your choice, but you can take a look at the wiring to the main NTE5 box. It's two simple wires which are screwed down. One could simply have problems with connection.

The main NTE5 box and cable are BT's responsibility. So if it still gives you problems on the test socket then the issue is for BT to handle since it's a direct connection to the line.

diable

Ask them if the fault is BT's will they pay you for the time you took off work as you are self employed?

i had this and the idiot repeated this 3 times that if its my fault I would have to pay £130, I told him that the fault is at the exchange (I did some krone patch work in the past and a mate you worked at BT exchanges and told me what happens with double circuits krone'd in the wrong sockets)

Engineer arrived checked everything and agreed with me that the fault is at the exchange and it was, I think its becase BT Open Reach is classed as a separate entity.

jackieb

Thanks for all your replies. I haven't got round to looking at it again as i've been out most of the day. Will do tomorrow though.

I forgot to mention that the person I was talking to from BT said that I might need to get another extension socket in so that my router and phone wouldn't be plugged into the same one. I thought that was what the filters were for? I'm sure i'm not the only one with my phone and router plugged into the same socket.

macman

The BT person you spoke to needs sending for 'retraining'. Yes of course the 2 can be plugged into the same socket, as long as there is a a filter fitted-that's that's the whole point of having a filter.

Enterprise_1701C

And if you did want another extension you do not have to pay BTs extortionate fees, someone independant can do it.

ukcarper

There is a good chance that this fault could be on line circuit in exchange if insulation is damaged enough to cause the buzz it would probably effect the broadband.

hc25036

+1 for wire insulation fault - I had this a while back and the wire was slightly damaged where it passed through the brick wall

macman

Isn't there a distinction to be made between 'fault not found' and 'faulty, but source of fault not located'. First is justifiably chargeable, second is not?
If the buzzing is continual, how could BT log it as 'fault not found'?
My interpretation of 'fault not found' is 'found not to be faulty'-is BT's different?