can i??

cosmile

i bought one of the flavia coffee/drinks making machines...its very noisey and the drinks taste foul...can i return it to debenhams and get my money back ????????? as it cost £80 and i think its a waste of money.

IvanOpinion

Interesting one ... I would lean towards the side of 'no' because it is not faulty and you can not have your money back for simply changing your mind ... what could Debenhams do with it? Having aid that you could try and see what happens - what is their refund policy?

ivan

cosmile

IvanOpinion wrote:

Interesting one ... I would lean towards the side of 'no' because it is not faulty and you can not have your money back for simply changing your mind ... what could Debenhams do with it? Having aid that you could try and see what happens - what is their refund policy?

ivan

on the back of the recipt it says 28 days unused...how would i know what they tasted like if i didnt use it???

Voyager2002

You should certainly visit Debenhams and have a word with a manager. Be polite: explain that you are unhappy and ask about exchanging it for something else. The chances are they will try to work something out, on the basis that a happy customer is likely to be a repeat customer.

cosmile

Voyager2002 wrote:

You should certainly visit Debenhams and have a word with a manager. Be polite: explain that you are unhappy and ask about exchanging it for something else. The chances are they will try to work something out, on the basis that a happy customer is likely to be a repeat customer.

i phoned manufacturer they said there is a 14 day trail,i told the manager at the store ,she phoned them to check and got a diff story,in the end she said i could have a refund just like you said voyager a happy customer and all that.

pulliptears

My father purchased one of the Nescafe ones a few weeks back, lovely coffee but for the most part not warm. I took it back to Comet and explained that although iced coffee was all in fashion we actually preferred ours hot.

Full refund and apology given

Incidentally, I bought a "senseo" down to £37 in tesco, it takes and standard coffee bag and makes a lovely cup!

dixie06

I bought one of those senseo things that you pu the pods in. Tried it didn't like it, washed it all out properly, put it all back in the packaging and took it back to Currys said it was an unwanted pressie got a full refund and they didn't even look in the box it could have had anything in it !!!!!