Deposit paid for car, now price has increased

rainbow12

I saw a car on the internet through a Ford dealer. It was 200 miles away so I contacted the company by phone and they said they would hold the car for me until I could go and see it this Saturday - I paid a refundable deposit of £250.
I spoke to the dealer today and everything was fine. However I got a phone call this afternoon saying the car was incorrectly priced and should have been £800 more, so it has been withdrawn from the market.

Can they do this? Any advice would be welcome.

pitkin2020

Yes they can I would have thought so as its only an invitation to purchase and its a refundable deposit, it was advertised on the internet and i'm sure if you check the terms and conditions on the site it would say about errors and omissions being accepted etc. A good business though will try and reach an agreement rather than loose a high value sale. Not sure what the total value was but if you seriously still want and can afford see if they will meet halfway.

rainbow12

The car I was going to buy was originally (and still) advertised at £7166. They want to increas it to just over £7900.
They are also advertising the same spec cars for very similar prices.
I wont negotiate on the car, as I wont deal with dodgy traders!
By the way, I dont know if I can name and shame but it is Evans Halshaw!

vax2002

Get your money back QUICK

pitkin2020

If you can get the car for the same money (original price) elsewhere I would do that, but if they are still offering it cheaper than everywhere else I would try and work a deal, but the deal would have to be good for me to still use them.

Lum

rainbow12 wrote: »

Evans Halshaw!

vax2002 wrote: »

Get your money back QUICK

I would be getting your money back even if they hadn't put the price up.

rainbow12

I have already said I want my money back and they agreed it without argument.
Im just very peed off that they have wasted my time and energy - I could have been looking at reputable sites.
I have made a complaint to their head office, Consumer Direct and Advertising Standards Agency

pitkin2020

Sending an email to head office won't make much difference to be honest other than to help you vent lol. Legally they can do it as its only an internet advertised price, no different if it was marked up for £10, if it was a genuine mistake they aren't obliged to continue with the deal. TBH though £800 at that price wouldn't have made much difference to them other than the fact they have now lost a sale.

rainbow12

My issue is they are still advertising the car at the 'incorrect' price and have at least 5 other same spec cars for a very similar price to the incorrect price - it makes me think it isnt an error, its a wasy of getting people hooked to then con more money out of them!

Phils_debt

Evans halshaw are terrible for giving deposits back i was waiting 4 weeks ,i rang them twice aday everyday and everytime they said a cheque had been posted .then on the 3rd week they said head office have to approve it then they send it .
I paid over the phone by my debitcard and they instantly took the money but they cant or wouldng refund it in the same way

rainbow12

Thanks for the info everyone.
I will be checking my account and hounding them until I get my money back