Windows wont shut down.

paul2468

Tried to shut down my laptop but it is staying on the screen that says shutting down..any idea what to do ?

2010

It won`t shut down if there are programs running in the background

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check for that.

paul2468

windows updates were being installed....everytime i close down it gets stuck on windows update 14 0f 19 and it just wont go past this......help.....tried control alt delete but it dont work

steve1980

How long are you leaving it for? Do you know what update 14 is? Could it be SP1?

paul2468

steve1980 wrote: »

How long are you leaving it for? Do you know what update 14 is? Could it be SP1?

dont know what update it is...laptop is only 4 days old...samsung RV510....left the laptop running last night when it said windows will install updates then shutdown....battery was fully charged so it could have been 2 or 3 hours.....looks like the laptop ran out of power and shut down.....twice been over 30 mins this morning with no luck

santer_2

This is reply 3 from antique moon

" I woke up to the same problem this morning on my new HP laptop and finally figured out a solution. All that was showing was a screen requesting not to turn off or unplug but it was obviously frozen. It will not even allow you to force a power down- you can turn off power but the same screen shows again when it is turned back on. You must unplug from the power source and also remove the battery pack. Replace the battery pack and power on. A black screen will appear saying Windows was not closed properly. Click enter to restart Windows normally and it will install updates. I went to the control panel and changed my settings so that Windows doesn't automatically install the updates so hopefully this won't happen again. "

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-update-stuck/85c2171b-e749-40e3-97ee-d936fe113ba0

steve1980

paul2468 wrote: »

dont know what update it is...laptop is only 4 days old...samsung RV510....left the laptop running last night when it said windows will install updates then shutdown....battery was fully charged so it could have been 2 or 3 hours.....looks like the laptop ran out of power and shut down.....twice been over 30 mins this morning with no luck

It wouldn't surprise me if it was SP1 that was trying to install.

The best thing to do is to is to manually update rather than letting the update run when you shut down.

paul2468

steve1980 wrote: »

It wouldn't surprise me if it was SP1 that was trying to install.

The best thing to do is to is to manually update rather than letting the update run when you shut down.

Took the battery off.... shut down, started again now it hhas 37 updates...how can i do it manually....and then will i be able to do them one by one........:beer:

santer_2

Click start then windows updates, click important updates, then untick updates in the list it shows