Halifax ISA swap?

linge289

I am really really mad....

OK I set up a new ISA for my girlfriend for this financial year (she had last years Santander ISA so I was swapping it as the rate plummeted on that one this year)

I set up the Direct Reward ISA with the tasty little rate of 3%. I set it up online and it all got set up fine, then I sent off the sheet with the transfer details and forgot about it.

Went to check today...the money has been transfered, HOWEVER, The account is not the Direct Reward ISA anymore, it is now the ISA Saver Direct with the not so tasty rate of 0.5%

I am angry. :mad:

Why is this? Have i misread the small print and done something I shouldn't have? Or are they being sly, changing it and hoping I didn't check it had changed?

Thank you guys!

rb10

Don't get angry about it.

Just phone them up and ask them to change it to the ISA Direct Reward.

Make sure that interest is backdated to the date they received the transfer form.

Decluttering

If you opened an ISA Direct Reward, they will be able to change it to an ISA Direct Reward. Mine was swapped to something bizarre too, it might take a while for it to be fixed but once it is fixed it should be like it's never happened. They can put the interest back to the day you opened it as if there was no problem.

Lokolo

Yeh I think they transfer it to the 0.5% first then after a few days is gets updated to the 3%.

https://forums.moneysavingexpert.com/discussion/3200584