The New Imac 21.5-inch, 2.5GHz that I did not get offered from PCWorld

cajef

suicidebob wrote: »

They didn't live up to their commitment, did they?

:rotfl::rotfl::rotfl:

Get real this is PC World we are talking about.:eek:

CoolHotCold

Legally you have no recourse as its not faulty and as per PcWorlds T&C its opened.

Yes new iMacs were released on the 3rd but deliveries didn't happen for another 3 or 4 days/a week.

They can only sell what they had in stock / forward order. If you only JUST found out there were new ones released in the past few days then you still have Mac at the price you were willing to pay for, (and for Technology anything you buy now will be outdated in a few weeks anyway). If you knew there were new models and assumed the one you purchased was the latest one more fool you as the outside of Macs have all the technical specs and a minute check would of told you straight away. (Plus theres a massive thunderbolt icon on the box)

Hammyman

suicidebob wrote: »

This is taken from PC World's website, I'm sure they probably have some similar signage instore:

"Here at PC World we want to make your experience shopping with us online as easy as possible........ We’re thrilled you’ve chosen PC World and we want to make sure you’re thrilled with us."

"For our colleagues, we believe there are four core values that constitute who we are, as individuals and as a team:

- We love to make our customers happy
- We know our stuff
- We love to work here
- We deliver"

They didn't live up to their commitment, did they?

Yes. The customer was happy until they got home and then decided to do the research that they should have done BEFORE they set off and WHILST AT the store. If they had done their homework and seen there was a refresh and then asked the simple question: "Is this the new model?" they'd have known. Simple as that. They didn't and they bought the model that was in the stores stock. They have not been missold anything. They wanted a 21.5" Imac, they got a 21.5" Imac. The specs were the ones listed in the store.

Lets take this a step further. Assume it was a Windows computer. Core i5 2.6GHz, 2GB RAM, 300GB HDD, ATI 6850, 21" monitor for £500. You buy it on the Wednesday. On the Saturday, they then get some new stock in. The computers look identical but the CPU is a 2.7GHz, 2GB RAM, 400GB HDD, ATI 6870 for £500. Would you have been complaining like this then? No. Why? Because you got what the spec was that was advertised on the day you bought it. You'd maybe be a bit miffed that had you waited a few days you'd got a slightly higher spec but would still be happy with what you bought.

With every refresh of Macs over the last couple of years looking identical to the new ones, you HAVE to look at the spec to figure out what you're getting. You can't just go on what it looks like.

I'd be interested to know how the customer found out because on my MBP, until you click on Apple, About this Mac, More Info, Hardware Overview and then Model Identifier, you cannot tell it from the one that was released after it.

suicidebob

Yes, all fine and correct, but in this case PC World obviously didn't 'know their stuff' otherwise they would have mentioned about the new models.

The OP is clearly in the wrong, no disagreement there, but this thread is the reason PC World won't last much longer as a business!

23n1th

suicidebob wrote: »

Yes, all fine and correct, but in this case PC World obviously didn't 'know their stuff' otherwise they would have mentioned about the new models.

The OP is clearly in the wrong, no disagreement there, but this thread is the reason PC World won't last much longer as a business!

I think the member of staff who said to a prospective customer, "Don't buy this computer theres a new one out next week" wouldn't last long in sales. You don't expect tescos to tell you if there is bread available with a later sell by date at point of purchase, its up to you to rummage and find the latest.

Its not PC Worlds job to inform customers of updates, its their job to sell the stock they have to customers who want to buy it.

Hammyman

suicidebob wrote: »

Yes, all fine and correct, but in this case PC World obviously didn't 'know their stuff' otherwise they would have mentioned about the new models.

Really? I wouldn't if I had old stock I was wanting to get rid of and I don't know any business that would.

clivejohnson

Hammyman wrote: »

Really? I wouldn't if I had old stock I was wanting to get rid of and I don't know any business that would.

agreed. Even the apple store didnt tell me when i bought miner-wasnt until i got back, saw the refresh, and contacted apple, who said "bring it back and we'll replace it"

theyre not obliged to inform you of any upgrade if you do not ask. had the op asked however, then they would have had to inform.

macman

I wouldn't credit PCW with the intelligence to know that a new model had even been released. Who buys Macs at PCW anyway-not exactly their mainstream product line surely? Given the lack of discounting on Apple products, why buy anywhere else but an Apple store or online?

cooldaz

Hammyman wrote: »

It isn't obsolete. The new ones are hardly a massive leap forward from the one you have.. I bought my MBP just a month before the refresh. And the difference? The new one had 4GB instead of 2GB and a 250GB HDD instead of a 160GB on mine. Other than that it was identical.

Just a word of warning. I would actually stick with the one you have. The new iMacs have custom made hard drives with a built in temperature sensor. If you replace the hard drive with a standard SATA one, the cooling fans in the iMac will run flat out constantly and you're looking at £200+ from Apple to get a 500GB or larger drive for the new current model compared to £40 from anywhere else for the one you have..

Err yes they are a massive leap forward. They use the new Sandy Bridge Intel i5 processors and are upto 70% faster for some processes. Also the video cards are a massive improvement. Benchmark tests show massive improvement.

For example the CPU benchmark on the new 21.5 inch is 288 compared to 219, for memory its 580 compared to 213, Graphics processing 439 to 250.

I would call that a massive improvement in my book.

Hammyman

cooldaz wrote: »

Err yes they are a massive leap forward. They use the new Sandy Bridge Intel i5 processors and are upto 70% faster for some processes. Also the video cards are a massive improvement. Benchmark tests show massive improvement.

For example the CPU benchmark on the new 21.5 inch is 288 compared to 219, for memory its 580 compared to 213, Graphics processing 439 to 250.

I would call that a massive improvement in my book.

And what will it spend most of its time doing? Like 99% of computers, Internet, Email, Facebook, MSN and Twitter with the odd photo manipulation, word document and spreadsheet thrown in.

And yes, they are faster in some benchmarks. Doesn't translate to real world use though as 3D Mark has proven time and time again.

And 288 whats? 580 whats? 439 whats? THEY ARE MEANINGLESS NUMBERS. How about showing the difference in the memory speed of MB/s for read and write, teraflops or MiPS for CPU performance etc? All you've done is proven you actually have little clue about anything by using some random program which gives meaningless numbers. If you've a CPU that does 20000 MiPS and gives a reading of 219 in that program and a CPU that does 20020 MiPS gives 288 in that program, does it mean the faster CPU is 40% faster or 1% faster? Hence the meaningless and pointlessness of such programs that give you meaningless numbers as a value. Its even worse when you use something like 3DMark to measure CPU performance with any meaning as you'll get an answer in frames per second. WHAT?