Orange '2nd line' phone calls to 0300 numbers. Chargeable?

viridens

Hi.

I have an Orange 'Broadband MAX package which gives me a 'second line' - the one with free anytime national/international calls (to 30 countries). I can't see any reference to 0300 numbers. Does anyone know if these are also free, or chargeable like 0845?

I would ask Orange, but I don't fancy waiting 15 mins & then trying to explain my query to an Indian call centre who have probably never heard of 0300 numbers anyway...

I find that the 'Say No' sites have not yet caught up with 0300.

Thanks

Heinz

All 03 numbers MUST be charged at the same rate as 01 and 02 numbers - from all landlines and all mobile networks.

If you have inclusive 01/02 numbers in your calls plan, 03 numbers are too.

viridens

Heinz

Thanks for the prompt reply. I would hope that Orange charge, (or rather don't charge) as you say. Although I can call Australia, USA, UK national etc free, they charge for 0845, which I understand are intended to be (must be?) charged as a local call? So I have no confidence that 0300 calls will be charged as 01/02, in other words free. Hence my query.

Heinz

Ofcom use the word MUST so they'd better!

http://consumers.ofcom.org.uk/files/2010/01/numbering.pdf

Ignore the BS about 'local rate' or 'lo-call' or the like for 084 and 087 calls. Those descriptions are years out of date and are intended only to deceive nowadays.

viridens

Heinz

Thanks for the link. It seems pretty unambiguous. I'll make my call and fight later if it is billed.

My 0300 call is to DVLC since I can't access my AA insurance documents online because their site has problems, but that's another story, and another complaint.