Balance Transfer - missing money problem

mercuryrising_2

Not sure if anyone has the answer here but I feel I am stuck between a rock and hard post at present.

Back in March I applied for a Nationwide credit card taking advantage of their 0% for 15 months in order to transfer monies from another card - Barclaycard.

I did the balance transfer online and thought all was ok - this was in March.

I kept checking my Barclaycard account to see if the monies had been transferred and they have never arrived.

I called Nationwide to be told (only have their word) I had input a wrong character online (ok, an honest mistake without any intent) and it was not there fault, it was mine, and there was nothing they could do and I should speak to Barclaycard - Barclaycard didn't want to know and said I should talk to Nationwide who could recall the monies and then deposit in the correct account.

So the battle began ......

Nearly 3 months on, the missing monies are still no in my Barclaycard account which I want to cancel.

On paper it looks like i owe 2 lots of monies and am paying monthly payments to both - my 0% on the Barclaycard I wish to cancel is now up and I have told them don't even think about charging me interest on monies which are apparently sat in a Barclaycard account somewhere, albeit not mine.

Nationwide, only last week, confirmed they had located the monies and would fax the account and sort code details to Barclays so they could retrieve the funds ... Barclaycard deny all knowledge of receiving this info.

Basically, neither parties want to know! - Nationwide have been marginally more responsive than Barclaycard (which I am met with a language, understanding problem constantly) ...

I am now calling both parties daily and faxing Barclaycard daily also in the hopes that someone might consider customer service important.

Nationwide have said they would send me the details of the missing monies location in the post - to date, nothing.

Is this how they treat all their customers who make the odd mistake by inputting a wrong character online??
Any advice!!?:(

Entitled

So you entered a wrong character into the Nationwide form, Nationwide sent it to the account you specified, Barclaycard put it in their suspense account (rightly) and your telling Barclaycard because of your mess up not to charge you interest - riiiiiiiiiiiiiight


My advise, make sure you double check what you enter on the form. Seems like Nationwide are sorting it

izools

Write to both of them - don't call.

Explain the situation. Provie Barclaycard with the details that you'd entered incorrectly when you write to them to make it easier for them to find the monies. Obviously include your correct Barclaycard number as the reference in the letter, too.

Writing in carries much more weight, advise both nationwise and barclaycard on the letters that you want their full and final response within a fortnight save referring the matter to the FOS.

They have longer, but say a fortnight anyway.

Good luck!