FOS Complaint for Vanquis 'Gold' card

ICan'tStandIt

izools wrote: »

... Or failed to respond for 8 weeks or more

If your original letter was sent as a formal complaint.

It's always best to make a letter obvious it is a complaint letter. Putting "Formal Complaint" at the top in big letters should do it and make sure it goes to the complaints department.

If you put in there somewhere that you will go to the FOS if you aren't satisfied with the response, the company cannot be left in any doubt.

Letters that are not obvious complaint letters don't always get forwarded to the complaints area and are then just treated as normal letters. If it goes unanswered it can be hard to prove to the FOS that the eight weeks have expired unless you've kept copies of your letters.

coolesticeking

Please please PLEASE don't tell me anyone has a balance on a Vanquis card with APR's like this!

izools

ICan'tStandIt wrote: »

If you put in there somewhere that you will go to the FOS if you aren't satisfied with the response, the company cannot be left in any doubt

Believe me, no financial institution has ever been in any doubt whatsoever that what they've received form me is a formal complaint to be taken seriously

Can't speak for the OP of course.

PeteMate

coolesticeking wrote: »

Please please PLEASE don't tell me anyone has a balance on a Vanquis card with APR's like this!

even worse, imagine getting a 39.9% card and hoping the interest rate falls with proper management, only to find you're limit increases have gone hand in hand with a rate hike!!

Got my vanquis down to £50 now with a recent 0% transfer to another card so i won't have a balance soon :-)

Scarlett-Star

Recently I looked into applying for this card. Didn't take it up.Since then I have been inundated with texts and emails. Just today I've had 4 text and 6 emails,all from different money lending company's. The day is still quite young... Hum

fozmcfc

Ok being devil advocate here, they should have informed the OP about any increases and therefore giving the OP the option to cancel them. If this hasn't happened then it is someone else the OP can complain about. But by accepting them, the OP has been happy with having a higher interest rate, then simply closing the card and rejecting it.

Also the OP still has £50 after a BT currently at 69.9%. This suggest the OP might not have been managing the account that well. No one acting responsibly would allow a constant balance on a credit card with 39.9% let alone 69.9%.

It sounds to me like the OP has had a balance on the card and not paid it off in full when at 39.9%, so there have increased the APR, quite common, the OP hasn't rejected it, taken the APR increased and still continued to have a constant balance on it, so once again it has been raised again and so on and so on.

Anyone who gets a sub prime card like this, can responsibly use it by not overspending and paying off the full balance and not allowing a constant balance on the card for more than a couple of months.

APR's are largely even completely irrelevant if the balance is paid off in full or at least a constant balance isn't on the card for more than a couple of months.

lisamt22

PeteMate wrote: »

even worse, imagine getting a 39.9% card and hoping the interest rate falls with proper management, only to find you're limit increases have gone hand in hand with a rate hike!!

Got my vanquis down to £50 now with a recent 0% transfer to another card so i won't have a balance soon :-)

Hi, my Vanquis card limit has reached £3000 and I'm desperate to apply for 0% balance transfer card. Can I ask what BT card you applied for to pay off the Vanquis debt?

Cheers

PeteMate

lisamt22 wrote: »

Hi, my Vanquis card limit has reached £3000 and I'm desperate to apply for 0% balance transfer card. Can I ask what BT card you applied for to pay off the Vanquis debt?

Cheers

Hi, of course, anything i can do to help, i will.

You've got to understand that after having the vanquis for nearly 3 years, i have a few more options than i did before. The first thing i'd say is STOP USING THE CARD!! Vanquis will calculate your interest on your daily balance so if it's just going down, and not up... that's a good start. I know it's hard if you're using it for fuel/food etc, but anything worthwhile is worth the effort :-)

sygma do a representative 18.9% card with 0% balance transfer for 9 months.

Barclaycard platinum has 20 months at 0% (17.5% APR).

I was accepted for the flybe card by sygma.

I haven't applied for the barclaycard as I didn't know about the deal.

How's your credit report looking if you don't mind me asking?? Barclays are a good bank - but probably won't consider anyone with a single default for their platinum card.