Banks right to cancel DD????

emptypockets22

Hello all,

Could anyone please give me info on Banks right to cancel customers direct debit.
After missing a couple of payments over a period of time the bank cancelled my dd without my knowledge, and no notification. Natwest said its in there terms and conditions but as of yet, i have not found anything realitive.
Also had a creditcard comp cancel a dd with no notification and proceeded to charge me.
Any help would be greatfully received.
Many Thanks

Lith

A bank should of give you a notcie/letter/or phoned you, if they are going to cancel a Direct Debit.

i think its disgusting that they didn't let you know atleast.

you need to go to the branch and see your personal bank advisor and explain what the hell is going on.

zppp

From the terms and conditions

3.1.5 In some cases, such as a Direct Debit, you may authorise
another person to instruct us to debit money from your
account. When this happens, we will treat each instruction
from the other person as having been authorised by you.
3.1.6 We may refuse to act on your instructions if:
(a) we reasonably believe that you did not give us the
instruction; or
(b) we reasonably suspect fraudulent activity; or
(c) your instructions are unclear, incomplete or not in the
required form; or
(d) we might act contrary to a law, regulation, code or other
duty which applies to us; or
(e) it would cause you to exceed any limit or restriction which
applies to your account (such as a daily cash withdrawal
limit from cash machines); or
(f) we have any other valid reason for not acting on your
instructions.

6.3.7 We may cancel any Standing Order or Direct Debit on your account
if it is unpaid on more than one occasion and we reasonably think
that the cleared balance (plus any unused arranged overdraft
facility) on your account is unlikely to be sufficient to meet
future payments under the Standing Order or Direct Debit.

pmduk

Some banks will actually close your accounts in these circumstances. I suggest you need to keep a closer eye on your financial circumstances.

Twister84

It is your own responsibility to monitor your accounts - not the bank's.

@ Lith - It's fairly obvious what's gone on really - the OP didn't have sufficient funds in the account, so the bank cancelled the payment. Which would you rather have - a one off £6 unpaid charge, or a daily £6 charge for getting the direct debit paid?

YorkshireBoy

Lith wrote: »

you need to go to the branch and see your personal bank advisor and explain what the hell is going on.

I agree. Tell the personal bank advisor "what the hell is going on" with your account. If it isn't too serious, they may even reinstate the DD.

smartiedriver_2

It's actually a responsible step for the bank to take..... if you had insufficient monies in the account to meet your obligations (your responsibility, not the banks) then the payment would bounce - and no doubt then you would complain about the charges racking up for the returned items.

At least this way you do not owe them several returned item fees.