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New House - Phone Advice??
squ1rrel5
Posts: 784 Forumite
in Phones & TV
Hi everyone, hoping someone can help answer this question :idea:
We are just about to move into our first house - at our rental property we have a BT phoneline (paid for by our landlady) and we pay for a broadband contract with BE.
We are a bit unsure about what to do at the new place. There is a phoneline there which I assume to be a normal BT line (but I think the old owners had a sky package).
We ideally want to transfer our BE broadband package across to the new place - but unsure what to do about the phone line. BE also do landlines which are cheaper than BT so would probably want to take this on too.
BE have said we need to get a PAK code from BT in order to set up the new line but would BT be happy to do this if we are not currently connected to them? And would there be a connection charge to connect to either BT or BE even though there is already an (unactive) line in the house?
Feel like it all sounds a bit over complicated but Im sure there is a fairly simple solution! Hope someone can give us some advice? :think:
We are just about to move into our first house - at our rental property we have a BT phoneline (paid for by our landlady) and we pay for a broadband contract with BE.
We are a bit unsure about what to do at the new place. There is a phoneline there which I assume to be a normal BT line (but I think the old owners had a sky package).
We ideally want to transfer our BE broadband package across to the new place - but unsure what to do about the phone line. BE also do landlines which are cheaper than BT so would probably want to take this on too.
BE have said we need to get a PAK code from BT in order to set up the new line but would BT be happy to do this if we are not currently connected to them? And would there be a connection charge to connect to either BT or BE even though there is already an (unactive) line in the house?
Feel like it all sounds a bit over complicated but Im sure there is a fairly simple solution! Hope someone can give us some advice? :think:
0
Comments
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As you suspect, the PAC advice is, worryingly, nonsense.
The only company likely to reconnect the line f.o.c. is BT but, normally, they require there to be a dial tone present on the line before they'll do so.
Have you checked if the line to see if there is a dial tone? If there is, dial 17070 to find out the allocated number - which'll help when you ask BT to reconnect it.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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