Business or Private?

d.ross_2

Mrs_justjohn wrote: »

So there is a dispute you can start when you have just changed your mind?

I thought there was only two - Significantly not as described & Item not received. What is the other dispute and where do you find details of it?

You don't need to start a dispute. But if you do then even under those headings, there are various sub headings.

Mrs_justjohn

d.ross wrote: »

You don't need to start a dispute. But if you do then even under those headings, there are various sub headings.

There are various subheadings you are right,....some are
Externally damaged, Internally damaged, Missing parts, etc...no sub heading states "I have changed my mind and just don't want it"....LOL


I think what you are referring to is the 'Ebay returns process' - it may help if you read the help page though as you are still incorrect - Ebay can not and do not enforce returns under DSR. It states as much on their help page..It says that IF the seller has returns details displayed and IF the seller has opted to use the Ebay returns process then a buyer can request a return through the ebay returns process which a seller can accept (or not). If the seller does not use the ebay returns process or does not display returns details then the buyer has to email the seller and agree a returns process directly with the seller.

The returns process gives buyer and seller a medium to discuss the return and a process to use. It is not enforced by ebay and if the seller doesn't want to use it they don't have to. Therefore neither a business or private seller can be made to give a refund (BY EBAY) simply because the buyer changed their mind.

I suggest you read the links below. These prove that ebay expect you to pursue returns under DSR outside of ebay..they point you to Trading standards, CAB, OOFT...etc....no where does it say that ebay will get the refund for you....LOL

http://pages.ebay.co.uk/help/buy/return-item.html

http://pages.ebay.co.uk/safetycentre/keepingebaysafeandbuildingtrust/knowyourrights.html