What is a reasonable amount of time for a tv to last?

missVN

We paid almost £1200 for a 40 inch samsung led tv in august 2009 and today it has broken!! The sound is coming through but no picture.
What is classed as a reasonable amount of time for a tv to last? Surely longer than 21 mths?
We bought it online (from play.com) and used a credit card, any advice on how to get a refund or replacement?

hcb42

speak to your retailer in the first instance

paddyrg

For £1200, yes, more than 21 months. Try the vendor first, they have a statutory duty of care, and although they will get you to send it for repair (probably with the manufacturer), they have the right to do this at their expense.

moonrakerz

paddyrg wrote: »

For £1200, yes, more than 21 months. Try the vendor first, they have a statutory duty of care, and although they will get you to send it for repair (probably with the manufacturer), they have the right to do this at their expense.

Sorry paddy - but that is meaningless mumbo-jumbo.

"statutory duty of care" - over a television !!
"The duty of care is a general legal duty on all individuals and organisations to avoid carelessly causing injury to persons."

They don't have a "right" to do anything ..........................

hcb42 has the right idea. Speak to the retailer - NICELY ! don't go in spouting off about The Sale of Goods Act etc, etc, etc - that is guaranteed to put his back up.

To be blunt, he has no obligation to do anything for you. He might offer something as a goodwill "gesture", he might not. If he offers nothing then you have to decide whether the threat of, or use of, the Small Claims Court will help you.

The problem you have is that "things break" - no matter how good or expensive they are. It is not realistic for the supplier to say that for £1200 your television WILL last for ten years. Yours lasted 2 years, your neighbour's might last 20 years. If you want a LAW to say that your TV will last 10 years, then your £1200 TV goes up to £1500 !!

The only recourse you have is if you can prove (or persuade the retailer) that the item was poorly designed or manufactured in the first place.