Brand new 3 piece suite that smells

katies_mum

Wondering if anyone can offer any advice please. Mum and Dad had delivered yesterday a new suite from Stokers (2 chairs and a seatee), Mum has rung me this morning in floods of tears saying it smells of damp and the smell is now all over their bungalow.

I`m just going round to see them, but wondered if anyone can advise them what they should do and what rights they have if any!

Many thanks.

katies_mum

I have just been round and the smell seems to be coming from the actual base units of the seatee and chairs, all the cushions are fine.
Its a funny kind strange damp smell.

Any ideas? thanks

Barneysmom

My new bed smelled badly of damp and I was really upset the first night I slept in it as it cost £900. But after a couple of days the smell had gone.

withabix

What is the suite covered in?

katies_mum

Thanks, glad the smell went. I wondered if it was something to do with the storage and wrapping it in plastic! it cost them £3000+ and is a G Plan so a well known make.

katies_mum

withabix, its a thickish material bit like a brocade (not sure how you spell it) the base bit when you lift the cushions seems to be nylon material. I have had my nose stuck in the cushions and they seem find, its when you take the cushions off you smell it.

withabix

The smell will just be from the man-made materials in the furniture (foam etc).

The smell will reduce after a couple of days.

If the furniture has polyurethane foam in it (the same chemicals as memory foam), the smell will take a couple of weeks to go.

Your mum isn't used to the smell, which is why she is upset.

katies_mum

Thanks, they are in their 70`s and were really looking forward to getting this new suite, of course this has spoilt it a little. Dad has mentioned it to Stokers so they are aware of it but their Customer Serive Dept doesn`t work Saturdays..so by tuesday when they are back it it will
either have started to go or still be as it is today.