ISA account Fraud!

BoGoF

Before the OP goes shooting their mouth off to all and sundry maybe they should do as suggested and check their PC for security breaches.

Wouldn't it be ironic if the blame lay closer to home.

sm82

To answer a couple of concerns regarding my posts;

1) all information from Halifax was sent via Hardcopy post, I never received
Or sent any emails with my details in. That's why I think it was because post went
Missing.
2) I'm not really going to write to the CEO, I was just venting a little. However,
I will be following the complaints procedure and probably the head of the fraud division
Because they let it happen in the first place without checking! I watched
Almost £2k disappear from my account despite a so called freeze, and
Not a peep from the fraud division! This was whilst I was waiting to speak to the branch manager !

So I think I'm entitled to a little anger at the banks incompetence.

pvt

SM,

I had a very similar experience with Scallyfax, warned them that I knew someone was using my bank account details to apply (unsuccessfully) for credit, and I said I feared an attempt to take over the acount was sure to follow. My branch said they would put a note on my account and apply extra security. They didn't. Three weeks later found my account address had been moved, new card and PIN supplied to the brand new address, all down to a letter sent to branch 300 miles from both my current address and the bogus new address. Signature on the letter was nothing like mine, and wrong DoB, but I guess they liked the nice tidy handwritting and fell for it.

I too was livid, but eventually calmed down. I got all my money back, very quickly, as will you.

Halifax will lose the money, not you. If Halifax are too stupid to look after their money, why should you worry.

And the police will not be interested in talking to you, it is Halifux-it-up-again that has had the crime committed against it, not you.

Chill out. Calm down. Send a "how could you be so incompetent" letter to their customer services team demanding some compo. Consider their offer of compo you'll get as a mark of merit for your letter crafting skills: £50 for a good winge; £100 for an eloquent missive; and top marks of £150 if you compose a mastery of prose that moves them to tears at news of your distress over the whole shameful sherade!

Good luck :-)

opinions4u

pvt wrote: »

SM,

I had a very similar experience with Scallyfax, warned them that I knew someone was using my bank account details to apply (unsuccessfully) for credit, and I said I feared an attempt to take over the acount was sure to follow. My branch said they would put a note on my account and apply extra security. They didn't. Three weeks later found my account address had been moved, new card and PIN supplied to the brand new address, all down to a letter sent to branch 300 miles from both my current address and the bogus new address. Signature on the letter was nothing like mine, and wrong DoB, but I guess they liked the nice tidy handwritting and fell for it.

I too was livid, but eventually calmed down. I got all my money back, very quickly, as will you.

Halifax will lose the money, not you. If Halifax are too stupid to look after their money, why should you worry.

And the police will not be interested in talking to you, it is Halifux-it-up-again that has had the crime committed against it, not you.

Chill out. Calm down. Send a "how could you be so incompetent" letter to their customer services team demanding some compo. Consider their offer of compo you'll get as a mark of merit for your letter crafting skills: £50 for a good winge; £100 for an eloquent missive; and top marks of £150 if you compose a mastery of prose that moves them to tears at news of your distress over the whole shameful sherade!

Good luck :-)

brilliant.

sm82

Update..

I wrote 3 letters complaining about how this issue was handled to the head of the complaints department, the head of the fraud department, and the financial ombudsmans office. I just heard back from Halifax Customer Services today. To quote "opinions4you"'s last post, the letters were a mastery of prose as on top of a full written apology/explaination, they also offered £150 compensation for their error. Interestingly they can't assign a specific cause, but suspect human error..Oh well.. all's well that ends well. The only issue left it to get my ISA transferred to a new account, to prevent this happening again..