Telephone calls to banks

edited 30 November -1 at 1:00AM in Reclaiming Mortgage Fees, Council Tax, etc
4 replies 921 views
outofpocket100outofpocket100 Forumite
2 Posts
Hi - a quick query does anyone know the legal minimum time a bank has to keep records of phone calls from consumers?

Replies

  • zpppzppp Forumite
    2.5K Posts
    Hi - a quick query does anyone know the legal minimum time a bank has to keep records of phone calls from consumers?

    Hi there,

    They don't have to record conversations, and there are no such time limits for those that do under the Data Protection Act 1988.
    Best Regards

    zppp :)

  • Thanks - so there is no legal obligation for them to provide phone recordings if there is a complaint being investigated by Financial Ombudsman Service (when they did say to me that they had copies of recordings)?
  • stclairstclair Forumite
    6.8K Posts
    Part of the Furniture 1,000 Posts
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    Thanks - so there is no legal obligation for them to provide phone recordings if there is a complaint being investigated by Financial Ombudsman Service (when they did say to me that they had copies of recordings)?

    Normally they wouldnt provide the actual calls as they need to provide protection for the advisor however they may have transcripts of the calls though.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • roonaldoroonaldo Forumite
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    Part of the Furniture 1,000 Posts Combo Breaker
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    They dont have to legally record calls in the first place.

    DPA says records shouldnt be kept for longer than necessary.
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