Ryanair/ Airport Transfer (Shuttledirect}

muxloe

I have just returned from Spain flying with Ryanair. At Girona airport I used a transfer company called Shuttle Direct who took me by bus to my hotel in Lloret.I returned on Tuesday of this week {24/05}and was told to be at the same car park where the bus dropped me of at 7.00 am on Tuesday morning. I waited until 8.oo but the bus never came. To get my flight I had to get a taxi driver to rush me to the airport thertefore I had no negotiating power and had to pay the 55 Euros charge. After complaining to Shuttle Direct before the taxi arrived they told me to complain on my return to the uk and send a copy of the taxi receipt.

Does anybody have any similar problems with this company and does anybody know the best email address to complain to. Looking on their website there is only phone numbers.

karenmay33

muxloe wrote: »

I have just returned from Spain flying with Ryanair. At Girona airport I used a transfer company called Shuttle Direct who took me by bus to my hotel in Lloret.I returned on Tuesday of this week {24/05}and was told to be at the same car park where the bus dropped me of at 7.00 am on Tuesday morning. I waited until 8.oo but the bus never came. To get my flight I had to get a taxi driver to rush me to the airport thertefore I had no negotiating power and had to pay the 55 Euros charge. After complaining to Shuttle Direct before the taxi arrived they told me to complain on my return to the uk and send a copy of the taxi receipt.

Does anybody have any similar problems with this company and does anybody know the best email address to complain to. Looking on their website there is only phone numbers.

your transfer should have been in the book on reception....

muxloe

Thanks for the replies for Shuttle Direct Contact. The problem with their web page and to reply to City Boys message is that the crafty
devils will not allow attachments to be sent it is merely to ask questions.