How to contact Tax Credits

southantrim3

Hi all,

Not sure if anyone else has this problem. I phoned the tax credits helpline earlier on 0845 300 3900. I gave them my national insurance number but managed to get 2 of the numbers mixed up.

Because of this, they refused to take my call any further. I had waited on the line for 15min and tried to phone back a couple of times and got a message stating that the lines are too busy to take any more calls and to try again.

I'm very frustrated by this and am wondering if any of you know an email address where I can send a complaint to. I can't seem to find one.
Thanks for your help

Much appreciated. :beer:

nikkit72

i got through at 9.05am two mornings this week with about a 1 mminute wait , if that helps, i tried middle of the day and found they were really busy

southantrim3

nikkit72 wrote: »

i got through at 9.05am two mornings this week with about a 1 mminute wait , if that helps, i tried middle of the day and found they were really busy

Thanks, will try that - much appreciated. It's a bit awkward though as I'm at work then but might try when the lines open at 8 and see how that goes.

System

This is a list of the HMRC enquiry centres in N Ireland:-

http://www.hmrc.gov.uk/enq/nireland.htm

They have phones with direct lines through to TCO.

You can find their opening hours by opening the pdf on the first line here - http://www.hmrc.gov.uk/enq/main.htm

nikkit72

i did try at 8am last week and found it difficult, i think the best time is when its the school run time IYKWIM

southantrim3

I'm with ya lol - not sure when I'm gonna get a chance then . Might have to take a morning of work.
I need to phone them re a change of circumstances and I'd rather not get an overpayment.

southantrim3

Would love to report it by email if that were possible.

southantrim3

bump...

lorelai34

There is no email address for tax credits.

Darlyd

Write to them and send recorded. Should get to them day after you sent if sent in morning. :-)-