Purekit Have Our Goods And Our Money And We Can't Even Do A Chargeback!

halibut2209

Excellent

wealdroam

fallen121 wrote: »

You say it took me two months to decide they were the wrong size, but I honestly believed the label and thought my feet were at fault and ordered laces and insoles in an effort to rectify the problem....and these were delivered by post and took time to arrive. I only realised they were wrong when I stored them next to a pair of my husband's size 8 boots and noticed they were the same length! Ok so I am a bit slow on the uptake! The boots were a gift and I really liked them. I wanted to make them work. When something is a gift there's an added pressure not to offend.

But you seemed to be saying that the problem occurred because "they allowed them to be sold online".
Surely the size issue would've been just the same if bought in a shop?
You would've seen 'size 6' and been convinced that the boots were for you.

fallen121 wrote: »

Thankfully, Brasher have been in touch this morning [I wonder if this thread had anything to do with it?] asking if the retailer has phoned me (I've been in all day and they haven't). They have admitted there is a sizing issue and apparently the retailer is going to refund.

Excellent news.

eilidh_s

I've just been reading through this thread and I have nothing constructive to add to it but I just don't understand how you could wear a pair of shoes that were about two sizes too big for two months! I got a pair of rigger boots last year in a PPE issue which were labeled size 6 but as soon as I put them on I realised they were not, I gave them to my mate to try on who was a size 10 and they were a bit tight on him but not by much so I sent them back and got a proper pair. Not even a thicker pair of socks could have padded them out enough for me to wear them properly!

fallen121

Quick update on the situation. PureKit finally did call me this evening. But not on the house phone! They called on my husband's office number. This intrigued me a little bit, wondering where they had got the office number as all the emails and phone messages, and the letter that went back with the boots all had the house phone number, not the office one.

My husband then went and dug out a copy of the initial letter of complaint he wrote, the one they claim never to have received....and there's the office number printed right there at the top.

Funny, that.... :rotfl:

Sarah2100

This could be a clear stitchin mistake on thier behalf on the inside label, "customers always right" obviously not thier moto !!

Sarah

Flyboy152

gnaril wrote: »

Visa regualtions are a pain in the !!!!.

Its 120 days from the transaction date. This can be extended depending on the circumstances.

From memory( dont work visa all that often now). you need proof of return of the goods to initiate a chargeback.

Checking the prices online potentially they could be over £100. However Section 75 covering you for breach of contract and/or misrepresentation , your post doesnt indicate this at all.

You have bought a pair of boots labelled as a size six, what someone with bigger feet has managed to get into them. They could be a big six i have no idea. I cant see how the merchant have misrepresented the size of the goods and mised you.

Nothing in your post shows the boots are not fit for purpose. THey are just unsuitable for you.

Your one saving grace may be that althought you are out with the chargeback timescales, if you have evidence the merhcant allowed you to return them, and you have proof of return. There may be a pre-compliance that can be actioned as the merchant cannot have both the goods and the credit.

I unfortunatly dont work visa often and have not actioned any pre-compliances( Visa regualtions tecnicality). Maybe someone else will be along shortly. I know there is someone on these boards that deals mainly with visa so might be able to shed some light on it.

All the best OP.

If the shoes have been labelled as a size six, but are really a size eight, I'd call that misrepresentation.

Emmzi

hmm. when I buy crocs they are a M-6 W-8. Wonder of it is the same gender based sizing issue?

gnaril

Flyboy152 wrote: »

If the shoes have been labelled as a size six, but are really a size eight, I'd call that misrepresentation.

Indeed there would be a misrepresentation on the merchants behalf however from the OP post there is not a single piece of info that would indicate this.

The fact that someone with a large foot size can squeeze into them counts for nothing.

If you wanna be tecnical if they arent playing ball take them to a shoe store for them to assess and give you something in writing. That way they wont have a case to answer to if the sizing is actually wrong.

Anyways all the best OP.

meer53

Might be misrepresentation but the OP wore them for 2 months before deciding they were the wrong size !