Address For B. Gas Complaint Dept

November2

Hi, sorry I'm sure this must already be on the site somewhere but I've not been able to find it! Does anyone have an address for the Complaints Department at British Gas? I've emailed several times and received useless emails back and received a phone call, even more useless! I've asked for compensation for four missed appointments but have heard nothing, also my meter has still not been checked despite being told it had a safety fault last October! The person who phoned told me to forget about it as it seems to be working ok!! I can't find an address on B.Gas' website just email and phone details.

British_Gas

Hi there

Sorry about this.

Would you be able to send me the details along with your name and either address or account number to [EMAIL="PAYGE_MSE_contact@britishgas.co.uk"]PAYGE_MSE_contact@britishgas.co.uk[/EMAIL]? I'll look into it for you and find out what is happening with the account and what needs to be done.

Thanks

t0rt0ise

Here you go, if you still need it.

http://www.britishgas.co.uk/complaints-process.html

darwins_mum

Hi, does anyone know where I can obtain a copy of the complaints procedure for BG? I raised a complaint weeks ago and the response that I have received has gone from the sublime to downright insulting.
I would also like the name of the CEO if anyone is priveledged enough to know it?
Thanks in advance
DM

darwins_mum

Hi, completely missed the post directly above mine, thanks for the link tortoise.
The name of the CEO would still be useful if anyone knows it?
Disgruntled from Tonbridge!

intermynan

The CEO of British Gas/Centrica is Sam Laidlaw

The Managing Director is Phil Bentley

darwins_mum

intermynan wrote: »

The CEO of British Gas/Centrica is Sam Laidlaw

The Managing Director is Phil Bentley

After further nonsensical correspondence from complaints handling team, I now need to bypass them directly.
Does anyone have the email address of either Sam Laidlaw or Phil Bentley please.
This foolishness is making my eyes bleed!
DM

cing0

If you PM me, I'll give you and email address of someone who will get your complaints sorted.

eurmalian

Without too much offence, who told you it was faulty? I'd immagine it's most likely to be a meter reader and, by and large, meter readers are guys with clipboards who know how to find the readings (there are exceptions, but generally not), but very little idea about how a meter actually works. It's unfortunately far too common for them to tell people that something is wrong with the meter when actually they don't have a clue. I'd be much more likely to believe a company's complaints department than someone who's most likely an untrained bloke who's guessing...