tax credits help

zam121

hi sent of new tax credit claim 8-9 weeks ago when ever i call up they say its awaiting payment. recieved a letter last week from income tax office saying in order to update income tax records they need a letter stating how much jobs seekers i had for last tax year which is zero. is that whats holding up my claim? have sent reply stating have not recieved any jsa what will happen now? any advice please...

slkh

I would call them again to chase things up! New claims can take a while to sort out and also its currently the time of tax credits renewal's so a busy time and almost impossible to get through on the phone, you are best phoning first thing in the morning if you can and preferably a week day.

zam121

well sent it of in march and near the end of april they told me all check etc have been cleared and now just awaiting payment.called up 3 times since and always same info.dont know what to do.

slkh

In that case I would request to talk to a manager as a lot do seem to just fob you off with whatever the last note on the computer says! The renewal's do start in April so it may still be due to that but it's still no excuse really they should be telling you more than they are.. Give them another ring and be harsh!

slkh

Just to add, have you checked they have the correct payment info for you?

zam121

when i spoke to them about 2 weeks ago the advisor put me through to the manager who told me that all he can do is escalate it.he couldnt do anymore because it wasnt showing any problems just that it was waiting to be processed.and yes payment details are correct.could it be the income tax letter i recieved is holding it up or is that separate? thanks

slkh

I doubt it but seeing as it is all linked to your tax it may just be worth contacting your local tax office to see if they could shed any light on the situation. If they say its all been sorted and are just awaiting the payments to calculate I cant see they require any further info than they have to be honest and if that was the case they should be able to tell you what that was when you rang! Are you claiming as an individual in full time employment or for having a child/children?

zam121

claiming as acouple with 2 children.thanks will call them in the morning

zam121

have just spoken to tax credit and was told that the specialist team is looking into my claim for tax credits,i asked how much longer would it take as i have been waiting to hear anything for 3 months they said they dont know. any1 know what this is all about.what is specialist team looking for?