Warm Front Grant

samuelgartondean

DORA_THE_EXPLORER wrote: »

Hi i used to work for EAGA partnership in Newcastle, they run the warm front grant on behalf of the government. if you want to complain try John Clough who is the Chief Executive or Annette Rowe who is head of Service excellence. The switchboard number for Newcastle is 0191 2473800. if you get no joy involve your MP and they will bend over backwards to sort you out. x

Thank you for this link it was extremely helpful. I called Warmfront previously as my boiler PCB unit went after nearly 3 years. Obviously they told me to re-apply as there was money still in the pot for them to fix it - however it would take 6-8 months to get any joy. I called Annette Rowe and was put through to a lady named Lindsay Gilmore. I explained that I was aware there was an ongoing problem with the Ideal Isar HE24 Boilers and asked what strategies they were putting in place to deal with the problem. I was told that they would immediately organise someone to come and fix my boiler and take it "out of the pot" of money that was left over....bit of a difference from waiting 6-8 months!! Very pleased with the outcome, they are sorting it out in the next couple of days for me.:T