Unusual British Gas situation

tripled

They did refund it furndire

carl310166 wrote:

...i rang them and they told me the payment was already on it's way back anyway...

Cardew

furndire wrote:

Cardew wrote:

I know its the fashion to knock BG on this Board, but where in any of the posts have BG said they are keeping the money?

They should automatically have sent a cheque out instead of dropping direct debit to such a low amount.

From Post #1

but i rang them anyway to ask for the credit to be sent back to my bank account,i rang them and they told me the payment was already on it's way back anyway.

from Post #6

They did refund the gas bill amount, they had already transferred it back into my account before i rang.

I told you this in post #8

In line with normal BG policy they have returned the credit balance; and the OP said so in his initial post.

So I ask again, what have BG done wrong?