Sony Ericsson Xperia Arc - Video and Audio out of SYNC

pmday2013

Hi everyone,

I bought a Sony Ericsson Arc in April with mobiles.co.uk having researched the phone and read nothing but good things about it. All was going well until recently.when I used the cameras HD video recording function. After recording a video in HD the audio and picture are out of sync with each other. I've reinstalled the software and found the problem remains.

I did a Google search on this issue and it seems to be affecting many others and is reported on several phone/tech websites. However giving Sony Ericsson marketing this feature as its main selling point I feel.cheated.

What can I do? Will mobiles.co.uk swap the handset for another phone? What are my rights? I spoke to Orange and they say to speak to mobiles.co.uk although they're quite tricky to get hold of.

Helllpppppp !!!

http://se-xperia.com/xperia-arc-faces-audio-sync-issues-with-hd-recording/

http://www.xperiablog.net/2011/04/18/xperia-arc-suffers-audio-sync-freezing-issues-when-video-recording-in-hd/

http://talk.sonyericsson.com/message/76098;jsessionid=7B8DEC121C57BD47B727D5DA65B9661F.node0#76098

santer_2

Are you re-installing the software which came with it or from the website?

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiaarc?cc=au&lc=en

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiaarc?cc=au&lc=en

Is this the version of Media Go you have?

http://mediago.sony.com/enu/introduction/

pmday2013

Hiya,

Yeah Installed that software from the Sony Ericsson site and the reinstalled the phones software.

Anth

santer_2

" A thread at the Sony Ericsson forums shows that they are aware of the issue and working on a fix, which hopefully won’t be long. "

http://xperia-x1.com/xperia-arc-audio-stutters-while-recording-in-hd/

Could be worth keeping a look out for the update in as many places as you can

http://www.xperiausers.com/forum.php

ddoris

In your middle link it is asked what class of card is being used -nobody answers. With the £10 miniDV cams, stuttering is evident with slow cards , ideally should be class 10.
What bitrate does phone operate at with hd video ? Guessing that's classified !
Are you watching the video on the phone ??? Does it still stutter when viewed via hdmi on tv ?
What is it like to watch after putting the video file onto a decent pc and watching with, say, vlc ?

edit- I am not familiar with hd phones but usually the problems with hd playback are hardware related.
If you follow this forum, HD video playback/editing problems from new hd camcorders are a major reason for pc upgrades/replacement.
It may well be that the makers have promised more than the device is capable of.
Back to the retailer , as orange said. They are liable.

pmday2013

Hello DDdoris,

Yeah sadly the file still stutters and has out of sync audio when played on my PC, PS3 or my TV.

pmday2013

Hi everyone,

This issue has now been fixed by Sony Ericsson. They have released an update which changes the format of the memory card to FAT32 which resolves the issue!

santer_2

Thank You for letting us know