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BT want old home hub back for recycling
bambieyes
Posts: 200 Forumite
I had phoned Bt on Sun 6th May for a new home hub router as my old one broken. No problem received new one Tues 8th May.
A week after receiving the new one I had a letter from BT requesting that I sent back the old as they wanted it for recycling and if I didnt then I may be charged for it.
Now normally I wouldnt have a problem with this but I wasnt informed of this on the phone at the time of ordering a new one (which I was told would be free of charge) and there was nothing in the packaging of new router either. By the time I had received the letter I had already thrown the old one out.
I called BT straight away to inform them that I had thrown it out and to find out what the charge would be. I got passed from one person to another and no-one seemed able to help me with what would happen next and what the charge would be. After 45 minutes I finally gave up an hung up.
Today I received a freepost bag from BT to send my old router back!
Does anyone know how much I will becharged for this or is it a case for waiting for next bill to come in.
A week after receiving the new one I had a letter from BT requesting that I sent back the old as they wanted it for recycling and if I didnt then I may be charged for it.
Now normally I wouldnt have a problem with this but I wasnt informed of this on the phone at the time of ordering a new one (which I was told would be free of charge) and there was nothing in the packaging of new router either. By the time I had received the letter I had already thrown the old one out.
I called BT straight away to inform them that I had thrown it out and to find out what the charge would be. I got passed from one person to another and no-one seemed able to help me with what would happen next and what the charge would be. After 45 minutes I finally gave up an hung up.
Today I received a freepost bag from BT to send my old router back!
Does anyone know how much I will becharged for this or is it a case for waiting for next bill to come in.
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Comments
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Put the empty freepost bag in the postbox with a tear in the bag....British Ex-pat in British Columbia!0
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You threw a home hub out? They have quite a bit of value in them still. Look at Ebay. I personally didn't know they charged for them but I suppose they do still technically own them. I was charged a £49.99 for cancelling a contract early so could be around that.:footie:
Regular savers earn 6% interest (HSBC, First Direct, M&S) Loans cost 2.9% per year (Nationwide) = FREE money. 0 -
BT's inefficiency means that they'll probably never bill you if you don't send it back-but at the worst you can buy a used one on eBay for a fiver or less and send that back.No free lunch, and no free laptop
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Maybe if they get round to asking, just say you posted it? Enough stuff gets lost in the post... Naughty, I know.. But I feel this is just another scam to leech more cash. I have never been asked for a router back ever.Still looking for the plot...... Anyone seen it???0
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