My Paypal account has been hacked

TraceyB_2

closed wrote: »

Was this consumer input thing that has started appearing in peoples logs inspired by an mse thread or article?

Could you post a fresh hijackthis log?

This looked as if its Webview which is a program linked to the Shop and Scan software, you scan your shopping then submit the barcods on a weekly basis. New hijack log above.

Cheers:beer:

RussJK

TraceyB wrote: »

Have run the other scans and here's the new Hijack log - are things looking better? Out of curiosity, would you suggest that these are run regularly? I run cookie cleaner (sometimes!) and really rely on windows and AVG (what would you suggest to replace AVG?) and hope for the best - hence why I got hacked I guess!

Thanks for that, I'm guessing the other scans were clean?

The better alternatives to AVG are Avast, and Avira. Probably Avast is better for your cirumstances. Definitely worth doing regular scans with Malwarebytes, it generally finds the things that traditional AVs miss, no need to do the others routinely.

I'd stick on Prevx 3.0 for a week or so, then uninstall it. It'll help make sure nothing else pops up or gets installed. Doesn't remove malware just blocks it install (other than rootkits) but detection is important, should work alongside the av without a hitch:
http://www.prevx.com/freescan.asp

To help prevent webbased malware, a good method is using Adblock Plus and install "Easy List", then manually install 'Malware Domain' subscription from here: http://adblockplus.org/en/subscriptions

Another way is using ClearCloudDNS: http://clearclouddns.com/. Nothing guarantees protection though.

May as well just check this item in Hijackthis and 'fix checked' (or delete it using msconfig):
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P39 "EPSON Stylus Photo R300 Series (Copy 1)" /O5 "LPT1:" /M "Stylus Photo R300"

closed

This is a general guide on cleaning up infections and speeding up pc's https://forums.moneysavingexpert.com/discussion/2436849

If you haven't all ready done it, Install Malwarebytes and do a FULL (not quick) scan (after updating it), fix anything found before closing, otherwise you'll have to do it all over again. If anything was found reboot the machine before continuing. http://www.filehippo.com/download_malwarebytes_anti_malware/

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If you suspect an infection, here are some other virus scanners to try, let them fix anything found

http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
http://www.surfright.nl/en/hitmanpro
http://support.kaspersky.com/downloads/utils/tdsskiller.exe

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Scanning with all the scanners above along with your resident scanner should remove most or all infections if there are any present on your machine, below is some specific (optional) advice based on your log which may help to improve speed and tidy things up.
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Install and run ccleaner (untick the google toolbar during the install). Untick the "windows log files" box, under the system heading before cleaning. Also Tick the java cache tick box under CCleaner, applications, internet to wipe the java cache which sometimes hides infections. http://www.piriform.com/ccleaner/download/slim

Install and run startuplite, accept suggested changes - http://www.malwarebytes.org/StartUpLite.exe

Disable ctfmon - control panel, regional and language options,languages, details, advanced, tick the Turn off advanced text services, ok

Click the java icon in control panel, advanced, misc - untick java quick starter, and untick place icon in task bar

Click the java icon in control panel, updates, untick check for updates

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Using Hijackthis, tick and fix these entries

O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - http://www.disneyphotopass.com/softw...eUploader4.cab

O9 - Extra button: (no name) - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll (file missing)
O9 - Extra 'Tools' menuitem: About WebView - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll (file missing)

O2 - BHO: (no name) - {3EBBD0F6-1F1F-48A0-89DC-C7505D56E92A} - (no file)

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
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Uninstall any IE toolbars (browser helper objects or BHO's) in Control panel, or Firefox plugins that you don't need. This is a list of the IE BHO's evident in the log

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: (no name) - {3EBBD0F6-1F1F-48A0-89DC-C7505D56E92A} - (no file)
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\YTSingleInsta nce.dll

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Unless you need them running all the time, use the startup tab in msconfig to disable these items from running at startup (they can always be run manually if needed)

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe

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If you want a speedy machine, Use windows firewall and replace your antivirus and security software with avast 6 free - (a fast and lightweight virus scanner with good detection rates) http://www.avast.com/free-antivirus-download :

This is a list of (or remnants of) security software evident in your log, you may wish to uninstall these in Control Panel (add/remove programs or programs/features) to keep your PC running smoothly, too much overlapping or bloated security or useless tuning software can have a drastic effect on performance - always leave one resident scanner running (eg avast/avira etc)

---- avg

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C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninst..."ver=10.0.1204
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe

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Uninstall gacela

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O9 - Extra button: (no name) - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll (file missing)
O9 - Extra 'Tools' menuitem: About WebView - {4BEEA052-726D-4A6E-B65D-A6BD07C263F3} - C:\Program Files\WebView\Gacela2.dll (file missing)

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Download and install cleanmem http://www.pcwintech.com/cleanmem (download direct download). In windows explorer, go to c:\windows\tasks, click on the clean system memory task, schedule, advanced, and change it from every 30 minutes to every 5 minutes, then ok, ok. Find c:\program files\cleanmem\mini_monitor, run it and right click the icon (near the clock) to set it to automatically run at startup, show percentage to keep an eye on your ram use. If your machine is still slow after doing everything listed, post your commit charge and installed physical ram details from task manager performance

In internet explorer, click on tools, internet options, advanced, disable script debugging to stop this running

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

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start, run, msconfig, select services tab, disable these services UNLESS you use them. (make a note of any services you disable,if you have any problems related to these services subsequently, simply re-enable them)

SSDP Discovery Service
Remote Registry
WebClient
Distributed Link Tracking Client

Also disable these services if you don't use them by running msconfig, services tab

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
AVG10 Is out of date, you may wish to update or uninstall it

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe

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When you've done all that, post a fresh hijackthis log and any logs of infections

davester

I would also stop using utorrant, cause thats a real risk as the data you download from 100s of other computers could be virused or a fake file. Downloading copyright material , movies music etc is high risk as virus spreaders target popular items

TraceyB_2

Just wanted to say a big thanks to all of you who have helped out.:D

I have spent most of this morning doing all that has been suggested and cant imagine that anything has survived this!! I will run Malwarebytes regularly now - always relied on windows and AVG!

Paypal have also confirmed that my money will be refunded :j

Thanks again for this, you sure know your stuff!

aliEnRIK

Malwarebytes shows trojans were removed, which means you may still be infected

Please run COMBOFIX
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Shut down your anti virus
Follow the simple instructions it gives
Post the COMPLETE log it creates here (Split into sections if need be) ~ if there are loads of 'SNAPSHOT' pages then leave them out

If it comes up with a RENAMING error then RIGHT click the exe file and RENAME and call it QWERTY (Making the complete file name 'QWERTY.exe') Or SAVE as 'QWERTY' on download
(If no log comes up or you lose it, COMBOFIX.TXT can be found in C drive)