cashback websites any advice please?

kirstyb851

Hi i am new to the forum and really hoping someone can help me.

I am using one of those cashback websites and so far it has been great got the cashback and been paid my first one. so i thought ok there are some casino type cashbacks play through £20 and we will give you back £60 great i thought so i did a couple of them. anyway my cashback hasnt been tracking with these and i have contact them so many times its getting boring. i have now been told its my anti virus deleting their tracking cookies and that i will probably lose any cashback now. i feel like crying to be honest. i have been really foolish and a bit greedy i guess. i would never have played on those sites but i thought well i will get my money back so lets just have a bit fun. now looks like i'll be £120 out of pocket and my husband will now be £150 out of pocket. how could i of been so silly. it was too good to be true.

is there anything i can do about this? there is NOTHING on their website to say about tracking cookies and this type of thing happening. it just says play this much money and we will give you x amount back simple.

i feel so stressed. if anyone can help me i would be so grateful

thanks kirsty

dmg24

Which site is it? I know Quidco is very clear about clearing cookies etc, and also the fact that cashback is not guaranteed.

wealdroam

kirstyb851 wrote: »

Hi i am new to the forum and really hoping someone can help me.

I am using one of those cashback websites and so far it has been great got the cashback and been paid my first one. so i thought ok there are some casino type cashbacks play through £20 and we will give you back £60 great i thought so i did a couple of them. anyway my cashback hasnt been tracking with these and i have contact them so many times its getting boring. i have now been told its my anti virus deleting their tracking cookies and that i will probably lose any cashback now. i feel like crying to be honest. i have been really foolish and a bit greedy i guess. i would never have played on those sites but i thought well i will get my money back so lets just have a bit fun. now looks like i'll be £120 out of pocket and my husband will now be £150 out of pocket. how could i of been so silly. it was too good to be true.

is there anything i can do about this? there is NOTHING on their website to say about tracking cookies and this type of thing happening. it just says play this much money and we will give you x amount back simple.

i feel so stressed. if anyone can help me i would be so grateful

thanks kirsty

Which website did you use?

kirstyb851

onepoll cashback. it doesnt seem to say anything about cookies etc. i have looked through the help section and cant see anything

wealdroam

kirstyb851 wrote: »

onepoll cashback. it doesnt seem to say anything about cookies etc. i have looked through the help section and cant see anything

Nothing about cookies?

Well in their knowledge base there are at least two items that mention cookies...
http://www.onepollcashback.com/help/knowledgebase/what-can-i-do-to-make-sure-my-transactions-are-tracked

and

http://www.onepollcashback.com/help/knowledgebase/im-still-having-problems-with-tracking-is-there-anything-else-i-can-do

Flip77

Well it appears that antivirus programme and firewalls can stop the cookies tracking. I would email the cashback site and ask them where it advises about tracking cookies and that our antivirus software could effect it. Once you have a Response contact consumer direct to find your posistion.

kirstyb851

wealdroam wrote: »

Nothing about cookies?

Well in their knowledge base there are at least two items that mention cookies...

i never saw this when i was looking through help ive mainly been looking at the terms and conditions section. all of my settings are as they state though and my security is on medium

wealdroam

Flip77 wrote: »

Well it appears that antivirus programme and firewalls can stop the cookies tracking. I would email the cashback site and ask them where it advises about tracking cookies and that our antivirus software could effect it. Once you have a Response contact consumer direct to find your posistion.

Yes, that is right.

Those two links I mentioned above talk about anti virus, firewalls and adblockers too.

kirstyb851

thanks anyway looks like i do not have a leg to stand on. i just dont understand why about 30 other transactions have tracked and these ones havent. dont get it

Flip77

kirstyb851 wrote: »

thanks anyway looks like i do not have a leg to stand on. i just dont understand why about 30 other transactions have tracked and these ones havent. dont get it

It might just be to do with the sites they are tracking to. For example if it had the word Trojan in the website you were tracking then I guess your firewall or antivirus would block it.

Bad example but I think you get the picture.

kirstyb851

Flip77 wrote: »

It might just be to do with the sites they are tracking to. For example if it had the word Trojan in the website you were tracking then I guess your firewall or antivirus would block it.

Bad example but I think you get the picture.

i get what you mean. i dont understand fully how these things work not that techy minded but i get what you mean. i guess all i can do is write them a letter asking if there is anyway to resolve this. just wish i hadnt of been so stupid