HFC BANK acknowledgement letter

MARKOS72

Received an acknowledgement letter of receipt of my letter of complaint re PPI this morning from HFC(thanks to the template form here on MSE)-standard letter stating looking into my complaint etc.
At least thats it in the system and hopefully hear something in the next wee while-8 weeks or so I guess the time scale is,unless anyone knows otherwise?

di3004

MARKOS72 wrote: »

Received an acknowledgement letter of receipt of my letter of complaint re PPI this morning from HFC(thanks to the template form here on MSE)-standard letter stating looking into my complaint etc.
At least thats it in the system and hopefully hear something in the next wee while-8 weeks or so I guess the time scale is,unless anyone knows otherwise?

Good luck and hope you hear soon of some hopeful news, and with a bit of luck they will stick to the 8 week timescale, but if they don't they must write to let you know and what options you have.

Fingers crossed.;)

MARKOS72

Cheers for that-had a quick read thru the leaflet enclosed and it states the 8 week timescale.

hontwood

I sent my letter one week ago to HFC and yesterday recieved a reply from central complaints asking me to complete their questionnaire within 10 days - not sure if this good or not, only time will tell..

MARKOS72

hontwood wrote: »

I sent my letter one week ago to HFC and yesterday recieved a reply from central complaints asking me to complete their questionnaire within 10 days - not sure if this good or not, only time will tell..

Good luck with that!

di3004

hontwood wrote: »

I sent my letter one week ago to HFC and yesterday recieved a reply from central complaints asking me to complete their questionnaire within 10 days - not sure if this good or not, only time will tell..

Hi there

It seems this is now procedure with the main of the banks now, so no worries, and the best of luck.

iwantahome

Hi,

My complaint with hfc was made in february, I received the same letter as you, shortly followed by another letter putting my complaint on hold. Several telephone conversations later and things are no further forward. My 8 weeks were up the day after the BBA announced it was backing off, however hfc still claimed they had until the 17th of May to decide whether or not to pursue the appeal. Today I was told that they still have not made any decisions on what they are going to do with the complaints, but that they have a backlog of complaints going back to October and if they decide to start processing them and stop mugging us off then they will go in the order they received the complaints. They also said that none of the complaint processing was started during the hold period, they simply piled them up and ignored them. So it could be a while yet.

I haven't gone to the fos yet as I was giving them a bit of extra time. If it wasn't for the massive backlog with the ombudsman I think I'd be referring to them tomorrow morning. hfc seem to be the master of all stalling tactics, also the employer of all clueless call centre workers.

westhanks

Hi fill out the PPi form for the ombudsman wesbiste used by other bank, Hfc now sent me a new form called PPI complaint questionaire
The tricky bit, Section 5
A) If ur earning had ceased during the term of the loan, how would you have maintained ur regular payments
if u were employed, pls give details of any employedd benefits from which u would have been able to meet ur loan commitments
D) pls give any healths problems u had at the time of the policy was purchased with any documentary evidence
E) Pls give details of any life cover you may hsvr had ( life polices or death in service benefits ) at the time u arranged ur loan

has any one filled out this loan. I was working for any agency then. need help

DrSqueeze

The first two questions really go together. If you had been made redundant or your income suddenly stopped, would you have been able to keep up with the payments? They're trying to work out whether the PPI was necessary on that basis.

The health one is so they can work out whether you had any existing medical conditions which would have been excluded, potentially making the PPI invalid.

Remember you're not obliged to answer every question if you don't want to, but if you're saying they missold the PPI you do need to answer anything that supports your argument.

Out of interest, may I ask what reasons you've given them already - that will help you work out how best to answer the questions.