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Line faults & compensation?
neilmcl
Posts: 19,460 Forumite
in Phones & TV
I have my phone and broadband with O2 and returned home last Friday to discover the line was dead. After, initially telling me there was no fault on the line, O2 2nd line support put a call into BTO to be told that there was a "problem" at the local exchange which they were currently dealing with.
Roll on nearly 7 days later and the fault is still there and I've now had O2 contact me to arrange an appointment for BT to call round, presumeably to do something my side, although what I'm not sure given that the problem was at the exchange side.
The question is, given that I'm self-employed, can I reasonably expect compensation from O2 for loss of service as well as loss of earnings for the time I now have to take off to resolve the issue?
Roll on nearly 7 days later and the fault is still there and I've now had O2 contact me to arrange an appointment for BT to call round, presumeably to do something my side, although what I'm not sure given that the problem was at the exchange side.
The question is, given that I'm self-employed, can I reasonably expect compensation from O2 for loss of service as well as loss of earnings for the time I now have to take off to resolve the issue?
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