We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Switched to EDF - wishing I hadn't bothered
mountainofdebt
Posts: 7,795 Forumite
in Energy
I switched to EDF back in February and am sorely wishing I hadn't - they seem to demonstrate at every opportunity their inability to organise a party in a brewery.
I'm currently on hold (20 minutes and counting) and doubt that I will be dealt with tonight as the customer services close in 8 minutes
Can anyone give the direct line number of their compliants department - I don't want to deal with normal customer services as I'm fed up of repeating myself.
I'm currently on hold (20 minutes and counting) and doubt that I will be dealt with tonight as the customer services close in 8 minutes
Can anyone give the direct line number of their compliants department - I don't want to deal with normal customer services as I'm fed up of repeating myself.
2014 Target;
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date
0
Comments
-
can't help with the number but would like to agree.
After changing in order to avoid the PPM removal charges SE charge I have found the EDF take 30 mins+ to answer the damn phone, and take months to remove meters when they claim weeks.
Good luck to you: I shall be changing back to SE as soon as the meters are changed and I can get out of the contract with EDF.Unless specifically stated all posts by me are my own considered opinion.
If you don't like my opinion feel free to respond with your own.0 -
Well I finally got through and (I suspect) promptly fobbed off ....I guess because the CS department was in the process of closing (could hear other members of staff saying goodbye)
I've been promised a phone call tomorrow - if I don't get it I'm phoning the regualator ....had enough of this farce.2014 Target;
To overpay CC by £1,000.
Overpayment to date : £310
2nd Purse Challenge:
£15.88 saved to date0 -
Frustrating! I hope the problem gets resolved for you! (Just try and remember to keep as calm as possible when you eventually DO speak to someone, because it's not the fault of whatever poor sap has to deal with your frustrations ;-)...)
*I am in no way a customer service advisor for an energy company. *cough*Let us create a better world for the next generation.
:beer:0 -
they dont have a complaints department as such, when you get through to an advisor ask for a manager to call you back x:j:jOur gorgeous baby boy born 2nd May 2011 - 12 days overdue!!:j:j0
-
I know that feeling! I've been having a nightmare time trying to get them to bill me the right amount, or to be honest any amount for the electric! we switched on 31st December so not long until we can leave now.....
I'm thinking of billing them for my time as it'd taken so long to try and sort out the mess0 -
Same here, been having problems since the beginning of April when I gave them my new bank details for the DD. They still can't set it up properly and I'm fed up with having to keep ringing them to ask why.
Never again!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.9K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards