Real or fake - Who decides?

Happy_bunny

I recently sold a Houbigant fragrance on eBay, Genuine as it was a competition prize from them!

The seller has decided it's fake and arrived damaged, despite signing the S/D form and put in an eBay claim who in turn have put a hold on the payment, Leaving me with a negative paypal balance :mad:

As it's been damaged I've offered the buyer a refund on return but who decides whether the item is fake? The Buyer? The Seller? or Paypal?

Also with a negative balance due to the payment on hold am i able to use P/P as payment without first clearing the balance?

Ebay and paypal, conspiring against people to cause a headache in my opinion! Have no problem providing the refund but the buyers reckons pictures should be adequate to substantiate the claim - The muppet! :eek:

ARRRRGGGHHHH ... any advice?

hermum

With an ebay claim you have to prove authenticity, the letter from the comp should be proof.
What does she want the photos to prove? If it;s that the bottle was broken then that should be enough to get a full refund.

pinkshoes

What dispute has the buyer opened?

go_cat

If you have offered a refund on return due to its fault then you don't need to worry about who says its a fake unless buyer has put it as a fake in their claim in which case they will have to prove this to paypal by getting a letter authenticating it is fake from a stockists

If it resalable maybe put a copy of the winning letter you got with it to avoid this again

Reverbe

I bought a dvd on ebay that turned out to be counterfeit. despite correspondance and evidence with both ebay and paypal nothing was done to compensate me. They said it was a case of my word against theirs.. since then have never bought cd or dvd on ebay