Powergen billing

carl310166

I have just changed over to Powergen for Gas and Electricity.They rang me to inform me that my monthly gas Direct Debit would be £15.

As i have moved from British Gas,they send me a credit for £98,and on a recent letter from them,they said my monthly DD would now have been £11 instead of £17.50 that i was paying before the move.

How can i get Powergen to reduce the monthly DD as i have obviously been overpaying?

Can i send regular meter readings myself?

badgermonkey

I have an online Powergen account and have sent meter readings in myself online. It's very easy - I don't know if you can do it with a normal account but it's worth a try!

If you overpay you just end up with a credit. I'm in credit at the moment but I thought it's probably worth waiting to see how it balances out across a year, then hopefully the payments will drop.

carl310166

Thanks.

Mine is an online account also,but because it's so new,the details are still in progress,so i don't know what you can or cannot do.

How often do you send readings,every quarter?

rich_jtg

carl310166 wrote:

Thanks.

Mine is an online account also,but because it's so new,the details are still in progress,so i don't know what you can or cannot do.

How often do you send readings,every quarter?

There doesn't appear to be any set period that you need to send in readings.

You can also change the amount you pay each month via the website.

carl310166

rich_jtg wrote:

There doesn't appear to be any set period that you need to send in readings.

You can also change the amount you pay each month via the website.

That sounds ideal,thanks.