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Infected Win 7 Dell Laptop
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whiskymincher
Posts: 193 Forumite

in Techie Stuff
I am trying to fix a work colleagues laptop. Keeps shutting down once trying to run anything. Tried to run Malwarebytes but shuts down. Ran in Safe Mode with networking, found loads of infections which I asked to fix. (see log) Re-booted into normal mode and ran Malwarebytes again and it sut down again. Tried to follow bleeping computer guide but it will not let me run RKill. Any help appreciated.
Malwarebytes' Anti-Malware 1.46
https://www.malwarebytes.org
Database version: 6608
Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385
18/05/2011 11:24:42
mbam-log-2011-05-18 (11-24-42).txt
Scan type: Full scan (C:\|)
Objects scanned: 244367
Time elapsed: 30 minute(s), 38 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 53
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 6
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\shopperreports.asyncreporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.asyncreporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{21ba420e-161c-413a-b21e-4e42ae1f4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{453db0c5-f41c-4d97-8dd6-cc72ecd5f699} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4afc07d0-59bb-46b8-b097-1a46e88eef71} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6511ce4c-4722-40d0-ad3d-4afa2f50978a} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b86d82bf-d39f-439a-a07c-43eddc6f6ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{da6305b9-0869-4235-8c1d-533a65e639e5} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f8b4ec8a-2407-4be0-aee2-0f430d65a90d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{0d82acd6-a652-4496-a298-2bde705f4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{7025e484-d4b0-441a-9f0b-69063bd679ce} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8258b35c-05b8-4c0e-9525-9bccc70f8f2d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a89256ad-ec17-4a83-bef5-4b8bc4f39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{acc62306-9a63-4864-bd2f-c8825d2d7ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89f88394-3828-4d03-a0cf-8203604c3da6} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{d4233f04-1789-483c-a137-731e8f113dd5} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QuestDns Service (Adware.QuestDns) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\shopperreports 3.0.489.0 (Adware.HotBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\srs_it_e8790577b47655533fab98 (Malware.Trace) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\Program Files\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports (Adware.ShopperReports) -> Quarantined and deleted successfully.
Files Infected:
C:\Program Files\QuestDns\questdns.dll (Adware.Agent.Gen) -> Quarantined and deleted successfully.
C:\Program Files\QuestDns\questdns.exe (Adware.Agent.Gen) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\Customer Support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\ShopperReports Uninstall Instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Users\Tina\downloads\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
Malwarebytes' Anti-Malware 1.46
https://www.malwarebytes.org
Database version: 6608
Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385
18/05/2011 11:24:42
mbam-log-2011-05-18 (11-24-42).txt
Scan type: Full scan (C:\|)
Objects scanned: 244367
Time elapsed: 30 minute(s), 38 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 53
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 6
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\shopperreports.asyncreporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.asyncreporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdic.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.cntntdisp.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.dwnldr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.hbguru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.kopff.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reportdata.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.scopes.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.stock.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shopperreports.triggeronceinday.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{21ba420e-161c-413a-b21e-4e42ae1f4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{453db0c5-f41c-4d97-8dd6-cc72ecd5f699} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4afc07d0-59bb-46b8-b097-1a46e88eef71} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{6511ce4c-4722-40d0-ad3d-4afa2f50978a} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b86d82bf-d39f-439a-a07c-43eddc6f6ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{da6305b9-0869-4235-8c1d-533a65e639e5} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f8b4ec8a-2407-4be0-aee2-0f430d65a90d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{0d82acd6-a652-4496-a298-2bde705f4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{7025e484-d4b0-441a-9f0b-69063bd679ce} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{8258b35c-05b8-4c0e-9525-9bccc70f8f2d} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{a89256ad-ec17-4a83-bef5-4b8bc4f39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{acc62306-9a63-4864-bd2f-c8825d2d7ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89f88394-3828-4d03-a0cf-8203604c3da6} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{d4233f04-1789-483c-a137-731e8f113dd5} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QuestDns Service (Adware.QuestDns) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\shopperreports 3.0.489.0 (Adware.HotBar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\srs_it_e8790577b47655533fab98 (Malware.Trace) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
C:\Program Files\QuestDns (Adware.QuestDns) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports (Adware.ShopperReports) -> Quarantined and deleted successfully.
Files Infected:
C:\Program Files\QuestDns\questdns.dll (Adware.Agent.Gen) -> Quarantined and deleted successfully.
C:\Program Files\QuestDns\questdns.exe (Adware.Agent.Gen) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\Customer Support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\ShopperReports Uninstall Instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Users\Tina\downloads\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
0
Comments
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So you removed all from that log from safe mode, but still having trouble in normal mode? Did you try using the renamed versions of rkill?
Run Hitmanpro. Save hitmanpro to the desktop, then run it. If it doesn't run, then try holding LEFT CTRL as you open it.
http://www.surfright.nl/en/hitmanpro
Try Avast rootkit scanner: http://public.avast.com/~gmerek/aswMBR.htm Use the guide to judge the results.
Try Kaspersky rootkit scanner: http://support.kaspersky.com/downloads/utils/tdsskiller.exe
Do a hijackthis log. Save this file to the desktop: http://www.trendmicro.com/ftp/products/hijackthis/beta/HijackThis.exe
then hold LEFT SHIFT, then RIGHT CLICK to run as admint. Do scan and save log, copy/paste the log from notepad. Don't fix anything.
Any file that doesn't run, try renaming it.0 -
By the way, that Malwarebytes is badly out of date with the program version. Best thing to do is uninstall it, and reinstall with the new version:
http://www.malwarebytes.org/mbam-download.php0 -
Trying to run Hitman Pro but keeps shutting down halfway through scan. Will try to run others mentioned. I tried to download all of the different RKill but no luck.0
-
Just tried to run tdskiller but it shut me down. Can I run these in safe mode?0
-
Should be fine in safe mode.
At worst and if it comes to it, just make a boot disk antivirus from a clean computer:
https://forums.moneysavingexpert.com/discussion/comment/41653210#Comment_41653210
Once cleaned from the outside, restore a clean registry with Ultimate Boot CD 4 Windows's registry wizard to clear out scheduled tasks/autoruns:
http://www.ubcd4win.com/downloads.htm
Also wouldn't hurt to do fixmbr using the OS appropriate recovery disk. Not all the MBR tools on other disks work properly with Vista/7.0 -
MLogfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:51:04, on 18/05/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16722)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Tina\NPSAgent.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Users\Tina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tina\Downloads\HijackThis.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: O2FLASH - O2Micro International - C:\Windows\system32\DRIVERS\o2flash.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_5f120bca41bba11b\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
--
End of file - 2294 bytes
anaged to run tdskiller and hitmanpro and have run a HJT log see below0 -
That's not a full Hijackthis log, missing most of it maybe because of safe mode. See if you can do it in normal mode now.
Could you upload this file to virustotal.com? Or Jottis malware scanner http://virusscan.jotti.org/en
C:\Users\Tina\NPSAgent.exe (select 'reanalyse' if it says it's already been scanned, give me the URL to see the results please)
What did TDSSkiller, Avast Rootkit Scanner (aswMBR) and Hitmanpro find?0 -
http://virusscan.jotti.org/en/scanresult/5e1c6d526d9b15e0bfd1e7211aed3cc106b47e32
All say found nothing
hitmanpro stated possible presence of TDL3 alias alureon rootkit and eventually scanned in normal mode as did tdskiller. Any issues were fixed and pleased to say all is running fine now.0 -
When you say any issues were fixed, fixed how? Did Hitmanpro clean the TDL3? Did TDSSkiller find anything... what did aswMBR find?
NPSagent shouldn't be running from that folder AFAIK, and if there's a rootkit then you can't trust the results of virustotal.
See if you can post a full Hijackthis log, because nothing you are saying tells me that anything's been fixed.0 -
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:34:48, on 18/05/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16722)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Tina\NPSAgent.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Tina\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.co.uk/aolbroadband
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [AutoStartNPSAgent] C:\Users\Tina\NPSAgent.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Tina\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O20 - AppInit_DLLs:
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: O2FLASH - O2Micro International - C:\Windows\system32\DRIVERS\o2flash.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_5f120bca41bba11b\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
--
End of file - 5948 bytes0
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