MSE News: Claimants protected under insurance overhaul

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This is the discussion thread for the following MSE News Story:

"Insurers will no longer be able to refuse a claim where they have failed to ask the right questions, under government plans ..."
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  • mikey72
    mikey72 Posts: 14,680 Forumite
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    Good.

    Hopefully it's the first in a lot of legislation that's needed to police the industry.
  • vaio
    vaio Posts: 12,287 Forumite
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    Looks like it might be progress but all it seems to be doing is formalising what the FOS do already.

    As always, the devil’s in the detail and the danger is that by formalising it the areas it covers will be out of the remit of the FOS (“treat the punter fairly” & free) and into the remit of the courts (“strict letter of the law” & expensive)
  • MSE_Martin
    MSE_Martin Posts: 8,272 Money Saving Expert
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    vaio wrote: »
    Looks like it might be progress but all it seems to be doing is formalising what the FOS do already.

    As always, the devil’s in the detail and the danger is that by formalising it the areas it covers will be out of the remit of the FOS (“treat the punter fairly” & free) and into the remit of the courts (“strict letter of the law” & expensive)

    It should apply to both.

    Yet the key is by enshrining it in this way it should stop companies doing it in the first place - rather than relying on only educated consumers having to go to the Ombudsman
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
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  • vaio
    vaio Posts: 12,287 Forumite
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    Devils in the detail.....

    Look at unfair bank charges, when the FOS were dealing with it people were getting them back easily then the banks throw a heap of money into getting a higher court ruling, that sets a precedent and now the chances of getting charges back are much much less
  • mikey72
    mikey72 Posts: 14,680 Forumite
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    The next thing to target is auto renewal.

    I'm not proposing it should be banished, just made fair.

    There's been quite a few posts on here where the customer either has been away, or the first correspondence has been the new policy.
    Auto renewal should be at the same price that a new quote would be, and not inflated by 100% in the hope it's not noticed.
    If the customer can provide a much cheaper quote from the same company, after the event, the company should match it, and refund. (And ideally be fined for not renewing at that price in the first place).

    There should be a period of say a month, when the insurance can be cancelled for just the pro rata charge, (of the price above, not the inflated renewal price) to enable the customer to move, if they didn't want to renew, but it happened anyway.

    That would improve it.
  • Quote
    Quote Posts: 8,042 Forumite
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    Change the record.
  • mikey72
    mikey72 Posts: 14,680 Forumite
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    Quote wrote: »
    Change the record.

    Wondered how long it would take you to start complaining about being brought under control.
  • Quote
    Quote Posts: 8,042 Forumite
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    It doesn't sound like this will have much impact on motor insurance. And the thing which you singularly fail to realise about auto-renewal is that most people don't complain about it.
  • mikey72
    mikey72 Posts: 14,680 Forumite
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    If you believe it's a fair system, and should be left as it is, ok, that's your opinion.
    I'm sure most people can make up their own minds on how fair it is, and if it needs changing from the number of threads on here about it.
  • lilac_rainbow
    lilac_rainbow Posts: 2,211 Forumite
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    mikey72 wrote: »
    The next thing to target is auto renewal.

    I'm not proposing it should be banished, just made fair.

    There's been quite a few posts on here where the customer either has been away, or the first correspondence has been the new policy.
    Auto renewal should be at the same price that a new quote would be, and not inflated by 100% in the hope it's not noticed.
    If the customer can provide a much cheaper quote from the same company, after the event, the company should match it, and refund. (And ideally be fined for not renewing at that price in the first place).

    There should be a period of say a month, when the insurance can be cancelled for just the pro rata charge, (of the price above, not the inflated renewal price) to enable the customer to move, if they didn't want to renew, but it happened anyway.

    That would improve it.

    My former company sent me a renewal which was higher so I went elsewhere. The fact that it was an auto-renewal wasn't greatly obvious until I found myself with a £108 charge. Fortunately my new policy plus the charge was still cheaper than the renewal price but it was an expensive lesson to learn nonetheless.
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