MSE News: PPI complaints hit record high 18 May 2011 at 9:02AM in Reclaim PPI & Other Insurance 1 reply 1.4K views

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

"A mammoth 104,597 consumers made a complaint to the independent Financial Ombudsman Service in the year to 31 March ..."

Read the full story:
PPI complaints hit record high

dunstonh

At least there is some good news in the figures:

http://www.moneymarketing.co.uk/investments/ifa-fos-complaints-fall-again-15-share/1031251.article

They would have been better had Towry Law complaints not skewed them higher with their disastrous handling of the Edward Jones takeover.

It appears that "conventional" products and regulated advice is continuing its decline in complaints but that is being replaced with new areas, many of which are not traditional financial services areas (such as mobile phone insurance) and lower regulated cases which dont require regulated individuals to retail them (such as PPI).