MSE News: PPI complaints hit record high

This is the discussion thread for the following MSE News Story:

"A mammoth 104,597 consumers made a complaint to the independent Financial Ombudsman Service in the year to 31 March ..."
Read the full story:
PPI complaints hit record high


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  • dunstonhdunstonh Forumite
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    At least there is some good news in the figures:

    http://www.moneymarketing.co.uk/investments/ifa-fos-complaints-fall-again-15-share/1031251.article

    They would have been better had Towry Law complaints not skewed them higher with their disastrous handling of the Edward Jones takeover.

    It appears that "conventional" products and regulated advice is continuing its decline in complaints but that is being replaced with new areas, many of which are not traditional financial services areas (such as mobile phone insurance) and lower regulated cases which dont require regulated individuals to retail them (such as PPI).
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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