We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Compensation from BT
sebw
Posts: 1 Newbie
in Phones & TV
On the 28th March this year, BT emailed me saying they were to cancel my Phone line and Broadband (fibre optic) connections. We had only had the service for a couple of weeks, and had no idea why this was happening.
I rang up BT and they said that the account and been slammed, and that there was nothing they could do for atleast 2 weeks.
2 weeks later, I rang BT back and they said that something had gone wrong with the order and I would need to wait another 2 weeks.
2 weeks later, I rang BT back and there was another problem, and the I couldnt get my line back. So I had to get a new phone number. This would take another 2 weeks.
So after another 2 weeks I finally got my phoneline, however, I couldnt get my broadband for another week because they can't process the request at the same time.
Its taken BT nearly 7 weeks to restore my phone line and Broadband, and this was only after I constantly rang asking to speak to supervisors!
I would like to know if I would be able to get some sort of compensation from BT and how I would go about getting this?
Thank you
I rang up BT and they said that the account and been slammed, and that there was nothing they could do for atleast 2 weeks.
2 weeks later, I rang BT back and they said that something had gone wrong with the order and I would need to wait another 2 weeks.
2 weeks later, I rang BT back and there was another problem, and the I couldnt get my line back. So I had to get a new phone number. This would take another 2 weeks.
So after another 2 weeks I finally got my phoneline, however, I couldnt get my broadband for another week because they can't process the request at the same time.
Its taken BT nearly 7 weeks to restore my phone line and Broadband, and this was only after I constantly rang asking to speak to supervisors!
I would like to know if I would be able to get some sort of compensation from BT and how I would go about getting this?
Thank you
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards