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Comparison Sites & EoN ?
grizzly1911
Posts: 9,965 Forumite
in Energy
A week or so ago I started "shopping" :rotfl::rotfl:around as my current deal wuth Eon is coming to an end.
Used at least 2 of the comparison sites Energy helpline and Uswitch included.
Didn't touch Eon directly.
I then received a call purporting to be from Eon who said that, as I was comparing, was there anything they could offer me.
I already knew what was on offer from them via my online my account.
They didn't offer up anything else, although I was definitely looking to move, if they didn't.
Does Eon own one of these sites or have some kind of commercial tie in like the insurance ones? I didn't ask to be contacted just wondered how they knew:think:
Used at least 2 of the comparison sites Energy helpline and Uswitch included.
Didn't touch Eon directly.
I then received a call purporting to be from Eon who said that, as I was comparing, was there anything they could offer me.
I already knew what was on offer from them via my online my account.
They didn't offer up anything else, although I was definitely looking to move, if they didn't.
Does Eon own one of these sites or have some kind of commercial tie in like the insurance ones? I didn't ask to be contacted just wondered how they knew:think:
"If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....
"big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham
"big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham
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Comments
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Have u done any comparisons on their personal website? If u have, your contact details would have been sent to one of their call centers. Which in turn would contact you to try and offer u something better.0
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Have u done any comparisons on their personal website? If u have, your contact details would have been sent to one of their call centers. Which in turn would contact you to try and offer u something better.
I have only opened up a link on my online account with them. That only gave the tariffs available it didn't compare - I had to build the spreadsheet for that:eek:.
They have told me it is ending and told me to look there so not sure that would have been the trigger."If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....
"big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham0 -
I've done the same on the EON several times in the past 3 weeks - To see if any new deals have appearedgrizzly1911 wrote: »I have only opened up a link on my online account with them. That only gave the tariffs available it didn't compare - I had to build the spreadsheet for that:eek:.
They have told me it is ending and told me to look there so not sure that would have been the trigger.
-I've also been on USwitch - but no phone calls!! 0 -
grizzly1911 wrote: »Does Eon own one of these sites or have some kind of commercial tie in like the insurance ones
They definetly have no contracts with any of the comparison websites. Maybe merely clicking on the linksends them info that your interested in a new tarrif.
Either that or its coincidence that the phoned you while you were in the process of looking and played it down the phone like they knew you were?0 -
Eon do not call customers whose deals are ending, you get a letter informing you of downgrade to Standard/Energy Online tariff and an invite to visit Eon website to look at alternate pricing or call in to Eon, NOT Eon call the customer. It would not benefit a so called comp site claiming to be Eon if they are looking to sign you up as comp sites only get commish if recommending a new connection, you cannot change tariff via a comp site with existing bill provider.0
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Hi grizzly1911,
Airmike23 is spot on really, we don't call customers when their tariff ends, you should receive a letter/email that tells you what tariff you will be changed on to unless you decide on a different one.
Not sure really what would have prompted the call, without seeing the account.
Did they ring for any other reasons as well as this?
Helena
“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi grizzly1911,
Airmike23 is spot on really, we don't call customers when their tariff ends, you should receive a letter/email that tells you what tariff you will be changed on to unless you decide on a different one.
Not sure really what would have prompted the call, without seeing the account.
Did they ring for any other reasons as well as this?
Helena
No just that they had been aware I had been using "USwitch" I think. Definitely one of the comparison sites."If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....
"big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham0 -
Hi grizzly1911,
Just to reassure you, when you've been comparing prices on uSwitch.com we definitley don't let your energy supplier know this. It would be a bit conuter-productive for us as we only make a return if you switch on our website!
We're not owned by E.ON or any other energy company - we're part of the Forward internet group, which is privately-owned business.
Hope this helps and feel free to drop me an email at the address in my profile if you have any more questions.
Lauren“Official Company Representative
I am the official company representative of uSwitch. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
No just that they had been aware I had been using "USwitch" I think
What! you actually use your correct name and phone number?0 -
grizzly1911 wrote: »A week or so ago I started "shopping" :rotfl::rotfl:around as my current deal wuth Eon is coming to an end.
Used at least 2 of the comparison sites Energy helpline and Uswitch included.
Didn't touch Eon directly.
I then received a call purporting to be from Eon who said that, as I was comparing, was there anything they could offer me.
I already knew what was on offer from them via my online my account.
They didn't offer up anything else, although I was definitely looking to move, if they didn't.
Does Eon own one of these sites or have some kind of commercial tie in like the insurance ones? I didn't ask to be contacted just wondered how they knew:think:
Hi grizzly1911,
Just going back to this.
I would be really grateful if you could email me at [EMAIL="WebForumAdvisors@eonenergy.com"]WebForumAdvisors@eonenergy.com[/EMAIL] with your details, this will enable me to look in to who has contacted you.
Thank you
Helena “Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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