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BT Deposit
Dandan_3
Posts: 1 Newbie
in Phones & TV
Hope I'm posting in the right bit here.
Basically just after some advice, I was with BT for 3 years, when I joined BT I paid a £50 deposit for my landline. I was told I'd get this back after 6 months, however when I rang them after 6 months i was told that I wouldn't get my deposit back until such time as I left BT, all fine. I recently switched my line rental over to Sky and have been chasing BT for my deposit, to be told that this was refunded back to me in 2008 to my debit card.
This was done completely without my knowledge and that bank account was closed a few months before they apparently refunded me, BT knew this as they were taking my direct debits from my new bank account and unforunately my old account was left with a bit of debit so it seems the money has gone into a black hole.
Do you think there's anything I can do about this?
Basically just after some advice, I was with BT for 3 years, when I joined BT I paid a £50 deposit for my landline. I was told I'd get this back after 6 months, however when I rang them after 6 months i was told that I wouldn't get my deposit back until such time as I left BT, all fine. I recently switched my line rental over to Sky and have been chasing BT for my deposit, to be told that this was refunded back to me in 2008 to my debit card.
This was done completely without my knowledge and that bank account was closed a few months before they apparently refunded me, BT knew this as they were taking my direct debits from my new bank account and unforunately my old account was left with a bit of debit so it seems the money has gone into a black hole.
Do you think there's anything I can do about this?
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