BT no longer have a complaints department.

Oliver14 · 16 May 2011 at 10:07AM

I've been trying to complain to BT. As they have overcharged me on a bill. So i'm talking to this CS person. I ask for his name so I know who i'm talking to so I can refer back to him. He gives me his first name but tells me he doesn't have a surname.:rotfl: Anyway I am not satisfied with his responses so I ask to speak to a manager or the complaints department. Apparently he has no boss the only other person above him is the CEO:rotfl:. So I keep asking can you please give me someone else to contact with this issue. He says no and Hangs up the phone.

Anyway I phone offcomm this morning they tell me apparently BT have disbanded their complaints department!:eek: Was it too overworked?

Anyway phoned again this morning spoke to someone else in India. She sorted my problem out in 2 minutes. (maybe the offcomm reference had something to do with it?). Anyway now just need to write and complain about the original person I dealt with.

giraffe69 · 16 May 2011 at 10:13AM

The last time I had a complaint about billing I ended up speaking to people in the call centre in India who simply refused to see what the problem was. I gave up with them and emailed and got a sensible reply quite quickly. It's taught me a lesson I should have learnt a long time ago. Telephoning the call centre is one of the most stress inducing activities I can think of.