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Can a cancellation fee be charged in the cooling off period?
carreraclarke
Posts: 2 Newbie
in Energy
Hi,
I recently changed my gas and electricty supplier from E.ON Energy to Scottish Power. E.ON Energy then offered me a better deal and I have consequently changed back.
I was with scottish power for just over a week, and in my final bill they have charged me a cancellation fee.
Can they do this, even if it's in the cooling off period?
Many Thanks
Carrera
I recently changed my gas and electricty supplier from E.ON Energy to Scottish Power. E.ON Energy then offered me a better deal and I have consequently changed back.
I was with scottish power for just over a week, and in my final bill they have charged me a cancellation fee.
Can they do this, even if it's in the cooling off period?
Many Thanks
Carrera
0
Comments
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Hi Carrera,
As you have received a bll from Scottish Power you would have been outside any cooling off period you had.
Cooling off periods are generally 7-14 days from the date you agree a sale with an energy company.
A change of supply be between 2 companies takes 4-6 weeks so you would have definately been outside 14 days.
Check your T&C's to make sure that a cancellation fee should apply.0 -
Hi carreraclarke,
Tomo85 is correct, our cooling off period allows you to cancell any switch, however once you have switched you are subject to the terms and conditions and cancellation charges.
Kind regards
Graeme @ ScottishPower“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi carreraclarke,
Tomo85 is correct, our cooling off period allows you to cancell any switch, however once you have switched you are subject to the terms and conditions and cancellation charges.
Kind regards
Graeme @ ScottishPower
Graeme - I don't think "kind regards" is probably the best sign off. Maybe "Hope that clarifies" or similar. Just my opinion as a consumer/potential customer."If you act like an illiterate man, your learning will never stop... Being uneducated, you have no fear of the future.".....
"big business is parasitic, like a mosquito, whereas I prefer the lighter touch, like that of a butterfly. "A butterfly can suck honey from the flower without damaging it," "Arunachalam Muruganantham0 -
Hi All,
Thank you for your help.
Kind Regards
Carrera0 -
Hi I signed up on 26th May. I believe I have 15 days cooling off to cancel. So if I cancel today will I be charged the cancellation fee?0
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Hi there
I believe it should be a 15 day period, however, the easy way to be sure is to call them and ask them. They should be able to check on their systems if you're still in the cool off period or not.I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.0
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