Talk Talk Complaint

concerned_person_3

i recently tried the other day to change the package for my talk talk account to get it so i had the home telephone on incoming calls only and still have the internet running at the same time.

when i spoke to customer services for talk talk they told me i could do this, i told them that i would ring back and was told there would be a note on their system when i did to save me repeating myself
but when i rang back i spoke to someone else who insisted that the note did not exist and that if they changed my phone landline to incoming only then i would loose internet aswell so i asked to speak to someone else who told me it could not be done.
so i rang the talk talk sales department and asked for the same package as what i was trying to change to and after checking with her manager told me it was possible to have incoming only landline and still have broadband internet.
i rang the customer services up again and spoke to probably the fifth different person that day and told them that i had rang sales and they had said it was possible to have the package i wanted but they insisted that sales were wrong.

if there is anyone who has been through this or knows what i can do can they let me know so i can sort it
thanks
A corncerned person