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Visit from a Customer Compliance Officer - why?
MCLF
Posts: 117 Forumite
Hello,
have just received a letter stating that "a query has arisen on your claim" and a Customer Compliance Officer will visit next Thursday to discuss this.
I'm currently claiming Incapacity and IS and have always been completely honest with all details.
I know that as I've nothing to hide I shouldn't be worried, but that doesn't reassure me!
Can anyone say what sort of things could have triggered this? Any examples?
have just received a letter stating that "a query has arisen on your claim" and a Customer Compliance Officer will visit next Thursday to discuss this.
I'm currently claiming Incapacity and IS and have always been completely honest with all details.
I know that as I've nothing to hide I shouldn't be worried, but that doesn't reassure me!
Can anyone say what sort of things could have triggered this? Any examples?
20p Savers Club #102
0
Comments
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Someone reporting you as living with a partner.
You refereeing local football matches?0 -
I got one but it was just after I started claiming basically to make sure I was claiming all I was entitled to. They asked to see ID, asked what I was in receipt of and that was about it really.
It may just be a check up, someones maybe made a report about having a partner, working. Could be anything at all.
As long as you have kept them updated on everything then there's nothing to worry about
Credit Card: £796 Left/£900 October 2011 :eek:Store Card: £100 October 2011
Declutter 100 Things In January 100/100:j:beer:
No Buying Toiletries 20120 -
It's entirely possible that they've misinterpreted something you've told them and thus believe it to be contradictory or conflicting.
If you've been honest then this visit is your chance to clarify the situation for them and clear up any ambiguities.
If someone has maliciously reported something to them regarding your claim...well again, this is your opportunity to clear up the matter and refute any false allegation.0 -
Thank you for your replies.
No problems with my partner, he's declared on the claim and totally unable to work due to severe health problems.
Lol, in my dreams.You refereeing local football matches?
I guess I'll just have to wait and see.20p Savers Club #1020 -
I know a number of people who have received a similar letter, although it can be because someone has reported you, all of them were because the DWP had just decided it was time they were reviewed.
Once they had gone through all the trauma of filling in the forms and waiting a protracted time for a decision, they were all exhonerated.
Hope it goes well for you.0
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