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Carpet fitted - but faulty
PaulJM
Posts: 552 Forumite
Hi all,
Hopefully one of the cavalry will be in soon to help me
I bought a carpet from a local shop last week, and had it fitted on Wednesday this week.
The carpet was left with fibres all over it, so I wasn't able to inspect it in detail whilst the fitters were here.
After I vacuumed it (with the hose thing, I didn't want any come back saying I shouldn't have used the actual main bit straight away) I noticed a small hole, right on the part where you walk in the room, dead visiable.
It's where there are some tufts of pile missing - and as we're walking on it, a couple more bits are coming up.
I've reported this to the shop, and they agree it's a fault, and now want to report back to the manufactorer. If I agree to a repair, it'll be done quickly, but as I asked for a replacement, they advise the manufactor will want to come and inspect the carpet.
Personally, I don't think I should have to wait. It's a big room, and currently all the stuff off the book shelves is in boxes in the hallway, and it takes a night to move back - that would mean moving each way...again.
Surely I can ask for a replacement off the shop - why should I have to wait to see what a manufactorer says?
If I'd bought a washing machine that was faulty, I'd expect Curry's or John lewis to get me a new one, and let them deal with Hotpoint...or am I wrong about this?
What happens if they insist that I should wait for the manufactorer?
I've paid a deposit, and paid the balence on cheque, which I've now cancelled. Maybe I shouldn't have, but I feel in a better position by doing this...
Hopefully one of the cavalry will be in soon to help me
I bought a carpet from a local shop last week, and had it fitted on Wednesday this week.
The carpet was left with fibres all over it, so I wasn't able to inspect it in detail whilst the fitters were here.
After I vacuumed it (with the hose thing, I didn't want any come back saying I shouldn't have used the actual main bit straight away) I noticed a small hole, right on the part where you walk in the room, dead visiable.
It's where there are some tufts of pile missing - and as we're walking on it, a couple more bits are coming up.
I've reported this to the shop, and they agree it's a fault, and now want to report back to the manufactorer. If I agree to a repair, it'll be done quickly, but as I asked for a replacement, they advise the manufactor will want to come and inspect the carpet.
Personally, I don't think I should have to wait. It's a big room, and currently all the stuff off the book shelves is in boxes in the hallway, and it takes a night to move back - that would mean moving each way...again.
Surely I can ask for a replacement off the shop - why should I have to wait to see what a manufactorer says?
If I'd bought a washing machine that was faulty, I'd expect Curry's or John lewis to get me a new one, and let them deal with Hotpoint...or am I wrong about this?
What happens if they insist that I should wait for the manufactorer?
I've paid a deposit, and paid the balence on cheque, which I've now cancelled. Maybe I shouldn't have, but I feel in a better position by doing this...
0
Comments
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Its quite normal for the shop to get the supplier to inspect the carpet,(its either a fitting fault or manufactoring fault) you still have the use of the carpet and inspections are undertaken quite quick.
You cancelled your cheque which might come back on you.Bills of exchange act 1882.0 -
I don't thonk you should ahve cancelled your cheque. They have undertaken their part of the contract. The fact that it is faulty is a different issue.
You need to be reasonable and allow the manufacturers time to inspect, even if it is an inconvenience.Eat vegetables and fear no creditors, rather than eat duck and hide.0
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