Post Office undercharged me and charged buyer excess

lynnemcf

The £1.37 makes it seem that there was NO STAMP on the item (£1 surcharge, 37p large letter).

mah_jong

This all seems quite odd......

if the package slipped through the slot it would have been a large letter and 37p thats upto 100 grams, second class and this is what has been charged to your customer. (37p and a quid fine)

However you say you were charged 1.09, that is the second class rate for the second weight packages.... that is between 100 and a 250 grams . AND dont go through that slot~!

very strange!! Were the scales shared?

As you saw the package being put in the sack with label attached ....did you ask if it had any label on it when it got to the buyer?

Very odd! I would email buyer for more info ( whilst refundiing him soon)

mah_jong

KatieKins wrote:

It is annoying isn't it. I paid £1.68 for something to go rec del to a family member. The receipt and label showed £1 so they had to pay £1.68 to receive!

Definitely get a copy of the undercharged postage note just to check

sounds like 'the signed for' charge didn't get added to the label, so they were charged at the other end along with the fine!

henge

Hi and thanks to all who replied to my post. I too was trying to work out how the Post Office got to £1.37, and had started to think that the buyer might be trying it on , perhaps being disgruntled after I only paid £1.09 postage yet he had paid £2.75 to Amazon - it still didn't add up. However when I got home from work this evening, there was this email from the buyer:

---

Hi #####

I am very sorry - to have messed you around. I have made a grave mistake. I have consused your order with another one.

It is no ones fault but my own.

Again I can only apologise and will be more vigilant in future.

Thanks
#####

---

So, problem over. Fair play to him for owning up to the mistake. As I said, Thanks to all of you who replied with such good advice!

frivolous_fay

Wow... all these people owning up to their mistakes, coming clean when their lost package shows up.... it must be Christmas!

ysabell

Just as a point of interest, if you take a package to the Post Office and when weighing it the weight is just on the border of a change of rate then the counter assistant should mention that to be safe then the higher rate should be paid OR pay the lower and take a chance that it is not 'corrected' when the package goes through the sorting office. I've had this happen.

BargainJunky

I heard on the radio recently that they were only putting stickers on to say you had underpaid and were still giving a 'grace' period while the new prices settle down. They wanted the receiver to contact the poster to tell them so.

They would not let on how long this period was for tho.